I can't add my Bank after 180 days.

KalinMagia
Contributor
Contributor
I have pass 180 days of limited permanently account, i got email for withdraw my money. i have call the customer service, i have sent my national ID and any other document, But They reject my national ID with stupid reason and ask me to sent Pasport or Driving licensi as I DON'T HAVE IT. Please i just need to add my bank, can i get another customer service chat me and allow me to add my bank. It's just a simple. Please Help me
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@KalinMagia 

 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378


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KalinMagia
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Contributor
I have withdrawn email, it's already 180 days pass maybe almost 9 month they hold my money. I just need to ad my bank and it's all clear, but the Customer service want another ID card i haven't. Please give me email of customer service i can't email from google, yahoo, or anything. i can't chat with any customer service in paypal message center. they just BOT
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KalinMagia
Contributor
Contributor
I just want to escalate my account, so i can add my bank after 180 days.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@KalinMagia 

 

All the ways to contact customer services for your country are in the last link I posted in my above reply.


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