I have created a case about a possible scam, but it does not appear in the resolution center.

[Temp20240104L]

Basically about the title, I am concerned that the case has not been registered correctly. Through my email I can access the case, but in the resolution center it shows 0 open cases and 0 closed cases. Should I be worried? It is a case of possible scam and I would like it to be solved as soon as possible.

[PayPal_Bindu]

Hello @Temp20240104L
 

Welcome to the PayPal Help Community and thanks for posting here!

I am sorry to know that you've run into some issues with accessing the dispute in your PayPal account. I suggest you to try some troubleshooting like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device to see if you can access the dispute in the resolution center. If the issue persists after these, please contact the support team to check this further.

Hope this works, have a great day!

Bindu