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Account Limitations: What You Need to Know

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Kriptololo
Contributor

hello, i need help sorting my issue out

Account Limitations: What You Need to Know

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DMJohnston1
Contributor

I just want to add that PayPal has a very sick sense of humor. I just opened my account - the one that's permanently locked, with money that I can't access and financial data I can't remove, and I see this:

 

SickSense.png

 

It was a crypto purchase that resulted in me getting accused of hacking my own account (at least I think so - all I ever hear from PayPal is "a number of factors that, when viewed together" etc). That you're promoting it to me now is depraved, but again - I've been banned for life for using a feature that PayPal is continuing to promote. Guys, if you don't trust one of your own features, if you really think it's that a big a risk for fraud, then remove it.

Account Limitations: What You Need to Know

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Dizzyd024red
Contributor
My accountwas 14 ears old and I did all the steps to resolve the limitation to no avail I contacted PayPal that was a whole different issue just to get someone on the line after 45 mins finally get someone she asked me my name i gave it to her and she showed yes acct limited then mood changed as she had no reason to assist me telling me nothing could be done once its done its done. After 4-5 more (rude, obnoxious and absolutely disrespectful) escalations finally this person says he is a customer account manager he's the 1st person to ask for real verification email address phone # name and last 4 of ss#. F.y.i 4 hours on the phone at this point being talked down to and argued with and yelled at I have been calm through everything I state the issue. He says do you mind if I place you on a 1-2 min hold so I agree thinking finally someone that is going to actually look into this and I can get it resolve. At exactly 120 seconds on hold I hear click and the line was dead I gave him all my info and my call back number never got anything resolved other than finding out that by applying for PayPal prepaid debit card is the reason my acct got locked stating that my ip address was a blacklisted ip address which is impossible using my paid VPN that will not allow a blacklisted ip from any server region to be used.

Account Limitations: What You Need to Know

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WhatOnEarth
Contributor

At last, something that might explain their limitation of my account. I have never ever broken their rules, been a great customer for years and Synchrony Bank (PayPal Credit) has no issues with me but... I too got no answers despite endless calls, e-mails and requests on their Facebook page. I did, on a couple of times, log onto my PayPal account whilst operating a VPN which I use for my business (it's actually required by my work) so perhaps that's the issue?

 

Isn't it odd how every contact is with someone with a name that does not sound American, and whom you can never reach if you call back? And I too have had the run around followed by the disconnect - twice. They are a hateful bunch.

Account Limitations: What You Need to Know

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Anonymous_User
Not applicable
I hope everyone truly knows why paypal is worse than Comcast and how they conduct business now? They weren't making a profit. People weren't using their services as much. So they add in all these vague arbitrary rules, ban people for nothing illegal (I have proof I did NOTHING illegal), but then start using terms such as "high risk customer" or other stupid terminology to hold people's money. And for a company to not explain why you were banned? It's like the old days when the mafia controlled gambling casinos. They will not let you just unlink your bank account or card, close your account and still monitor you while you can't even use their services. To get them off your **bleep**, go to your bank, get a new account and debit card and credit card associated with the NEW account. Leave your other account open with just enough money to have one open (depends on bank) or close it all together. That might affect your credit more. Opening a new account I dropped like 3 points. That's it. Either transfer all your money to the new account and close the linked one or leave it open with $50. Nothings linked but an account that is never used. **bleep** you paypal. Spying, lying, extorting, and will be filling bankruptcy IF PEOPLE STOP USING THEIR SERVICES. DO NOT LINK ANYTHING. THEY STILL SPY ON YOU EVEN AFTER BEING BANNED. Find another company. And if certain places only allow paypal, they just lost a sale. I still buy on ebay...etc. Setup extra security on your new account as well. I wouldn't put it past them to be calling my bank phishing for answers. Evil company.

Account Limitations: What You Need to Know

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ALIMIL
Contributor
Why my message not available

Account Limitations: What You Need to Know

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Shaba32
Contributor

My account has been limited for over 3 years and despite following all the procedures, provided proof of identity and proof of residency, my account is still limited to this day, 2021. I haven’t received any contact, nothing in the resolution center and no emails regarding the situation. Im very disappointed in the customer response team since i haven't gotten any service despite my many emails and feedbacks. Kindly help me resolve this once and for all so i can get my money and close the account permanently.

 

whatdo i di?

Account Limitations: What You Need to Know

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urbaknight
Contributor

No one is going to review your account and case if you do not initiate a legal enquiry. Just approach any free legal clinic or get a free consultation with a civil lawyer to find out how to initiate the process, assuming you have money taken away from you. 

Once your account is suspended for certain User Agreement violation, none of the customer service officers will be able to open the case again. They may promise you a reply but that seems to always eventuate in non-response. 

Account Limitations: What You Need to Know

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DebbieMoli
Contributor
I have sent head office a final letter before court. Nobody has replied. It’s terrible going through this when no violations have been committed. I have proved to them I was sabotaged. PayPal need to act in this instead of ignoring

Account Limitations: What You Need to Know

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GDR2986
Contributor

Contact the "Consumer Financial Protection Bureau" (CFPB)..go on their website and you can file a complaint, its a government owned company so they HAVE to answer you (they usually answer in a week CFPB said, I got an answer back in 2days). I filed a complaint, paypal got back to me in 2 days like I had said (you can check the status of your complaint online too), but all they said was they re-reviewed my account and decided its still high risk. Which is ridiculous! I'm a stay at home mom, who's charges are for target, amazon..etc. There's absolutely no reason for this. I did nothing wrong.

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