Unable to Appeal a wrong decision from the dispute resolution center.
I have spent hours trying to provide PayPal with information necessary but unable to upload a confirmation from USPS that an elaborate fraud is occurring by exploiting the weaknesses in PayPal's systems. Not wanting to miss this opportunity, I will point out exactly what is happening to PayPal Clients like me.
1. Client clicks on an advertisement for Electric Bikes and buys two at an extremely low price using PayPal Credit to complete the purchase.
2. No order confirmation is ever received by the Buyer.
3. A dispute is filed by the Buyer With PayPal.
4. PayPal gets from the Seller a Tracking #[removed] in my case.
5. PayPal checks USPS Tracking and finds that there was a delivery with a Date and Time but no delivery address.
6. PayPal rules in favor of the Seller based on the above information.
7. Buyer contacts USPS and disputes the delivery to BUYERS ADDRESS.
8. USPS investigate and discover that:- The package was a 4oz letter mailed to an address other than the Buyers with the above Tracking Number and not a large box with two electric Bikes as evidenced by the below letter from USPS.
“We have investigated the handling of your 4 oz. First Class package, TR#
[removed]-xx, including the GEO code point stored in the carrier’s scanner at the time and location of delivery. The scan places the package at the correct address.
Unfortunately, the address reported on the Service Request and the address we have as the destination are different. The package was not delivered to
(my address redacted) due to the sender mailing to a different address. You also reported the package contains two full size electric bikes. The weight of the package delivered indicates this may have been fraud. I made an attempt to view an image of the package to see the name to whom it was addressed. The image is unavailable.
You may contact the Postal Inspector at[Removed. Phone #s not permitted]to report this issue and have investigated. The item was not insured through USPS but I did notice you were presenting this email to PayPal as evidence of non delivery. Please accept our sincerest apology for any trouble this may have caused you. We appreciate your business and look forward to serving you again in the future.”
Sincerely,
Jerome [removed]
Complaints & Inquiry Clerk
Florida 1 District
In summary. The Fraudsters know that USPS Tracking report the date and time of delivery on a Tracking number inquiry, but NOT the actual address of delivery so they Mail a letter to a random address in the same ZIP code as the Buyer and report that tracking number to PayPal associating it with the disputed transaction.
Lastly, due to privacy concerns, USPS will NOT inform the Buyer the actual address of delivery and as stated PayPal do not require proof of the actual address of delivery contrary to its own policy as stated below:-
"How do I prove that I've sent an item to the buyer?
If a buyer opens a dispute or claim regarding an item they didn’t receive, you may be required to provide the proof that you’ve already sent the item to the buyer. One way to show that proof is to use a carrier with online tracking. The recipient's name and address in the online tracking information must match those displayed in your Transaction Details page."
Given the many advertisements I see on line for this Seller's "Offer" I imagine that millions of Dollars of American Citizens funds have been stolen, without consequence, due to the weakness of the PayPal dispute resolution system.
I feel I must find other media to inform others of this fraud and to use PayPal for low value purchases until their systems have been upgraded to avoid this fraud.
Sorry for the long read and Thank you for your time.
