PayPal Community

Hi @FearlessHussar, welcome to our Community! I'm sorry to hear that you're having trouble confirming your bank. If you entered the incorrect amounts three times, the bank is going to need some help to be re-activated. Please use the 'Contact' link on our website to get in touch. ... View more

Hi @bcoving, thanks for posting in our Community. It sounds like you received a phishing attempt from someone trying to get your information. If you log directly into your PayPal account, you'll be able to see any completed transactions, and dispute them if necessary. There's no way to remove a transaction record from your PayPal account history, so you'll be able to see all transactions for the past 2 years in your Activity tab. I hope that helps! -Adam ... View more

Hi @Ikel1, welcome to our Community! If your payment shows as a 'pending' transaction, the merchant has not processed the order yet. If they do process the order, the payment status would update to 'completed', and you should receive your purchased item. Otherwise, any authorization hold will release automatically within 30 days, although it's typically sooner. Adam ... View more

Hi @HkLG, thanks for posting in our Community! You would first need to resolve any issue with your account, before creating another one. Account limitations are placed in situations where we see unusual activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. -Adam   ... View more

Hi @SayerSong, thanks for posting in our Community! When you cancel an automatic payment, it isn't able to be re-activated unless you go onto the merchant's website and elect to re-activate the subscription with them. Regarding disputing payments, you have 180 days from the date of a completed transaction to file a dispute. It sounds like no payment completed today, which could be why you couldn't dispute it. You can always call us if you need more assistance, just click 'Contact' on the bottom of the website. I hope that helps!  -Adam ... View more

Hi @Rxt213 Thanks for posting to our Community, and welcome! If you're receiving a decline message that advises you to enable international usage, you'll need to speak with your card issuer about the decline. That message originates with the card issuer, not with PayPal. I hope that helps.  - Adam ... View more

Hello @damhab,  Thanks for posting to our Community. I'm sorry to hear that you've had trouble with unauthorized access to your account. If you're having trouble with your account, please take some time to review our contact options for further account assistance: > Facebook - Search our verified page and you can send a Facebook DM > Twitter - @AskPayPal and you can send a Twitter DM > Chat or Phone - Contact page at the bottom of the PayPal website. We look forward to working more closely with you! Thank you. -Adam ... View more

Hi @Stefankkt Thanks for posting to our Community! You would need to link a financial instrument in order to send money through PayPal. You can link a bank or card by going to your Wallet. I hope that helps! -Adam ... View more

Hello @bkmtech,   Thank you for reaching out on the PayPal Community Forums. I'm sorry to hear that you're having troubles with our reports. Depending on the account type you have, different reports are available, but to be able to sort information like you're describing you would want to download a .csv report, as this can be opened in various spreadsheet programs that will allow you to filter and sort for all types of information including a particular person. You can download a report like this by following the steps found here. ... View more

Hi @jaywhy, I'm glad you were able to access your statements! It sounds like you may need to set or update your preferred payment method. This article from our Help Center provides steps to do that. You can also remove the card you don't want to use from the account, in your Wallet. - Adam ... View more