PayPal Community

Hi, thanks for posting to our Community. The email you received is a common scam. PayPal would not use a domain that is not @paypal.com to send emails to you. We never request that you mail an item before a payment is placed into your PayPal account. Here's an article from our Help Centre with more information on how to spot fake emails.  ... View more

Hi, thanks for reaching out to the Community. That email is not from PayPal. We do not require or request gift card purchases in order for you to receive a payment. Our emails will always come from a paypal.com domain, not a free service like gmail.com, and will be addressed to you by your first and last name, as they appear on your PayPal account. This is a common scam, unfortunately. Do not provide any information to the email sender, as they are attempting to defraud you. Here is a link to our Help Center article on spotting a fake email.  ... View more

Hi, thanks for posting to the Community. I'm sorry to hear that you've had trouble reaching us. You can reach Customer Support by clicking Contact and then Message Us at the bottom of the PayPal page. They're also available through Twitter direct message or Facebook instant message.  ... View more

Hi, thanks for reaching out to us through the Community forum. I'm sorry to hear that you've had trouble with unauthorized account access. You can reach Customer Support by clicking Contact and then Message Us at the bottom of the PayPal page. They're also available through Twitter direct message or Facebook instant message.  ... View more

Hi, you can reach Customer Support by clicking Contact and then Message Us at the bottom of the PayPal page. They're also available through Twitter direct message or Facebook instant message.        ... View more

Hi, thanks for posting to our Community. I'm sorry to hear that you've had this happen. Please take a moment to change your password, if you haven't already, and open a dispute in your Resolution Center. Here's an article from our Help Center on how to report unauthorized activity: https://www.paypal.com/us/smarthelp/faq1988.    You can reach Customer Support by clicking Contact and then Message Us at the bottom of the PayPal page. They're also available through Twitter direct message or Facebook instant message. ... View more

Hi, here's an article from our Help Center that explains how to convert currencies in your PayPal account: https://www.paypal.com/eg/smarthelp/article/faq532 ... View more

Hi, this is a spoof email, and was not sent from PayPal. We will never require you to ship an item and email a tracking number to a non-PayPal email address. Please forward this email to spoof@paypal.com and delete it, and do not ship anything. Here's an article from our Help Centre on how to spot a fake email: https://www.paypal.com/au/smarthelp/article/faq2340 ... View more

Hi, that's a common scam. We will never request that you send money before you receive money. Here's an article from our Help Center with more information: https://www.paypal.com/us/smarthelp/article/faq2340 ... View more

If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed. ... View more