How do I reopen a disputed closed case. I was the victim of a fraudulent Keen store fake website for $79. The fraudster included two USPS tracking numbers that they somehow obtained. However, those tracking numbers are for Amazon shipments and unrelated. Also, why are there 2 tracking numbers for one shipment. PayPal said that the shipper provided proof of purchase and closed the case. I want to open it and show PayPal that those two shipping numbers are for Amazon, which I can prove. There is no way to do it on the website. I tried to send a message, but it only lets me start a new claim, not open one. I tried to phone customer service, but after much around around, is said it would transfer me to an agent. At that point it said there are no agents, please contact customer service via our website and hung up on me. How do I reopen the claim so I can prove the fraud?
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