PayPal Community

bobchi · ‎Jul-26-2020

Thanks, if this had come from my credit card, my bank would provide relief. This was debited straight from my checking account. I think that PayPal has dispute resolution in name only, but not in practice. PayPal is willing to take false information from fraudsters, but no way to show that the the documents are fraudulent. As soon as the scammer replies to a claim with false info, PayPal denies the claim with no way to present your proof that the info was false. PayPal does not care about whether you are the victim of fraud. It only cares that it got it's money. I will try to boycott PayPal as much as possible from now on. I recommend that if everyone else who has been victimized by PayPal, boycotts them, too, may they will change their policy to allow claimants to present proof that the response info was false.

bobchi · ‎Jul-10-2020

How do I reopen a disputed closed case. I was the victim of a fraudulent Keen store fake website for $79. The fraudster included two USPS tracking numbers that they somehow obtained. However, those tracking numbers are for Amazon shipments and unrelated. Also, why are there 2 tracking numbers for one shipment. PayPal said that the shipper provided proof of purchase and closed the case. I want to open it and show PayPal that those two shipping numbers are for Amazon, which I can prove. There is no way to do it on the website. I tried to send a message, but it only lets me start a new claim, not open one. I tried to phone customer service, but after much around around, is said it would transfer me to an agent. At that point it said there are no agents, please contact customer service via our website and hung up on me. How do I reopen the claim so I can prove the fraud?

PayPal Community

Re: How to reopen a closed disputed case

How to reopen a closed disputed case