You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Welcome to the community.
We really appreciate the feedback and will pass it to the PayPal Here team directly.
Hi. We would love to a have a better breakdown on the sales reports. We operate 2 tills for the same cafe and although it shows a breakdown by user, it still lumps the card payments together making it impossible to see which card payments relate to which till. This becomes an issue when there is a change discrepancy and till checks need to be done. The whole operation has to halt whilst this is done which is a complete nightmare. More detailed breakdowns please.
Any news on this option?
Ive had a few change descrepancies over the last few months and our operation (2 ipads operating on same paypal account) has had to come to a standstill whilst both tills are checked to see if a customer has been short changed or not.
All thats required is a breakdown of credit cards receipts by user insteadof lumping them all together.
We would love to be able to able to access the app as a supervisor to complete refunds etc whilst it is logged in as a basic User. At the moment you have to log out of basic user, and log in as a supervisor to process any refund or reprint a recipt etc. A simple add on where a authorised person can access these options via a pass code or password would be great and save so much time.
We appreciate all of the feedback provided here and have passed this to our PayPal Here team directly. Thanks for taking the time to share your suggestions.
Some sort of customer loyalty program that could run alongside the PP here app would be great. Even using the card readers for our own customer loyalty cards would be a real bonus. Being able to track all the information through the app would be really great.
A few suggestions...
Firstly I'm going to reiterate one of the comments, a cheaper receipt printer makes sense as the Android compatible models are several times more expensive than the reader itself. I'm surprised that Paypal didn't task a manufacturer of cheap printers to produce one specifically for them and offer it as a bundle.
Secondly, it's a drag having to activate the card reader each time it's used before it will connect to the app. It would be great if activating the app (or entering a sale amount) activated the reader. It also takes an inordinate amount of time to shut down the reader and start it up again if it locks-up for any reason. Shame it can't use a faster processor. 😞
Thirdly, for small businesses, it would useful to be able to set a purchase limit in the app (eg £99) to ensure that it was not possible to accidentally enter £100 instead of £10. Another option would be to allow the user to disable the 'larger amount' entry keypad, so that only amounts up to £99.99 could be entered.
Finally, I have a dedicated phone and reader in my shop which has to be operated by a number of staff.
it would be really useful to be able to log into the app quickly without entering a fiddly password if they accidentally log out. I realise it's meant to be a secure device, but it would be great to have a 'four-digit pin' option with a large keypad in addition to the Paypal password.
Anyway, these are my initial thoughts after using the reader for a week. I hope some of them are useful.