Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@Palnikovs 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Palnikovs]

I Have spoken with support three times,every time they are telling the same wait 24 H and try again.

[zozo2702]

I have two old paypal accounts linked to two different phone numbers, however I no longer have either of those phone numbers. Need to get into those accounts to delete them so the bank account I linked them to can be removed as it is still my current bank account. Am unable to attach my bank account to a new account now because of this. What to do?

[kernowlass]

@zozo2702 

You are only allowed a maximum of 2 paypal accounts and only then if x1 is personal and the other x1 is a business account.

So it would be a good choice to close the other 2 before you open the third one.

Also you can only add a bank account to any paypal account a maximum of x3 times in that banks lifetime.

To access your accounts your best bet is to contact customer services.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ispanas19]

Hello, I lost my old phone number.So write now i have new number and can't change the number to get verification code when i trying to log in

[kernowlass]

@ispanas19 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[George_uni12]

Hi I’m trying to log in or make a new account but I registered with an old account so now I can’t log in at all

[kernowlass]

@George_uni12 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Pintaro]

The sim card went missing and I wasn't able to change the number, now I'm completely locked out because I can't receive the confirmation text.

Oddly, I tried to access it by changing the password and it let me change the password without any requests for phone verification.

So if I'm the user I got locked out, but if I'm a hacker I can change the password without verification. 

[kernowlass]

@Pintaro 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.