Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[AjPUNISHER]

Possible solution that just worked for me:

Enter your landline # where it asks for the mobile phone # (your 3 digit area code + whatever your 7 digit landline # is). 

Then select the "Call you with a code" option. 

Your screen will then show a code, in my case it was 4 numbers.  My landline phone rang and I put that code in and was instantly back in my account.

[John_Hall99]

It's good news if you can now enter your landline number, as it didn't use to accept that. Since BT landlines in the UK - and I suspect most other landlines too - are capable of converting incoming texts into voice calls, there was never a good reason not to accept a landline number. It would have been nice if Paypal had publicised the change.

[slipkid]

Thanks to AJ above.  His solution worked for me.

I entered my HOME/landline # in the box.

I clicked the "call me with a code" link.

The PC screen then showed a 4 digit number.

My phone rang.

I answered it and a female robot identified herself as paypal's phone confirmation etc whatever and asked me to enter my confirmation code.

I entered that code from the PC screen via the phone.

The female robot did some sezy oohs & ahs then told me I was great & completed the phone confirmation progress, and the paypal then proceeded to log me into my account (OK I'm slightly kidding but that is basically what happened).

Pretty damn confusing (& the opposite of how some other vendors have implemented this, where the PC screen clearly gives you the option of them calling you with a code, you answering the phone, the robot on the other end telling you the code, then you enter the code into the PC and yer done).

At least this works now & I don't have to keep pulling my hair out & scream at them to delete my accounts.

P.S. When answering your phone you have to say something (hello, hoi hoi, whatever) for the robot to start talking.

[fromthemomma]

Works if you have a "landline" but if you have a VOIP as a home phone you're out of luck.  I gave them my home # and never received a call back.  I tried twice, doesn't work with VOIP.  I'm on social security and Ooma VOIP cost me $15 a month, a Century Link landline was costing $75 a month so I had to drop that.  My check is $830 a month, after paying my Medicare and food I'm pretty much tapped out.  When I had a mortgage I logged in, they sent a code to my email address and the security was fine.  Paypal has made Paypal harder to use for seniors or anyone who either can't afford a cell phone or don't want one.  Guess it's back to the old paper bill, send a check snail mail. 

[fromthemomma]

I tried giving my landline, however I use Ooma which is a VOIP.  My phone never rang.  

[marksaunt]

Buoyed by the good news of being able to get a code through the land line # I had already put in, I tried to confirm that # with no luck.  Phone never rang & of course any text sent won't reach my land line.  Was really hopeful but seems I'm too far into this mess to get the landline code.

[mississippieric]

Shame on paypal for excluding people who chose not to have a cell phone. I have been a customer with them for over 10 years in good standing and consider this a slight. I am going to do my best to stop using there services. This policy is classist and evil.

[slipkid]

Wow, that sucks that the workaround above does not work with VOIP services.

I do have a landline but that uses VOIP (I think all landlines today do? or maybe I am confused, I know it is digital though, no longer analog), but not a 3rd party thing, is part of my ISP.

A few things weird to mention:

- After I did that above with my landline for my main paypal account (which I use for buying things) subsequent logins no longer make me go through that, the login works like it used to (just enter a password).

- And I then tried this on my paypal selling account, something I have not used in a long time, think it is called a merchant account or something like that, that account asked for the mobile but had the prompt that allowed me to say "not at this time" or "remind me later" or whatever the verbiage for that is.

[Anonymous_User]

In what universe is this considered "Solved"?

How are people who cannot meet the surprising new requirements supposed to delete their accounts if they can no longer sign into them?

[Anonymous_User]

The workaround of putting your landline in the box that demands a mobile number and then clicking the misnamed "Call you with a code" (it should be "Call you **for** a code") worked for me.

But then my account had my landline number listed as a Primary Mobile number, which is wrong.  The California Consumer Privacy Act says I have the right to correct information service providers keep about me, but there is no way to change phone type from Mobile to Home nor is there a way to delete the incorrectly tagged number (not even if you already have a Primary Home number).

So I solved the problem by closing my account.