Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Shienne]

I tried to pay my phone bill this morning which is shut off now cause my service ran out. And of course I had my phone number set to receive the verification text when trying to log in to paypal. So I cant pay my bill sincr I cant log into paypal and thats where my money is. Wtf do I do

[ohreally]

I have changed my broadband provider and have lost the tel number associated with my PP account. I am at a loss how to proceed to enable login and to updasted my tel number.

Any ideas.

[Airdo]

I changed my phone number but cannot access my PayPal account because I need a text code authentication. Whats the fix on this situation? Funny thing is... I can use this message board with my sign in details but cannot talk on staff boards because I cannot access my account. I have not accessed my account for several years.

[TomislavEP]

I have an identical situation here. Can't access my account due to an obsolete phone number (verification) and I can't send an email or a message to Customer Support without being logged in first. Been struggling with this for two weeks now. The only thing I haven't tried yet is to open a new account with the same information, but I'm guessing this won't work either... I'm not sure is my account still even active as I didn't used it for a long time.

[Roskilde2020]

If i am abroad and cannot login..is there a number to contact paypal.uk. Because each time i try..i get reverted back to login again? I need a human🙏🙏 kind regards Barny

[Mike12345678]

Hi There,

             My Friend is having dificulty in Resetting their Login Password, as the paypal system only gives us the option to send a Code to the related phone number on the account, this is fine BUT that number is no longer in use & she needs to change it to her new Phone number. Any clues in contacting support as that too requires a Login ..

Thanks In Advance 

Mike

[Kimberly0nu]

Hi,

I changed my Phone number linked with my PayPal account and do not have access to the SIM card anymore.

I tried logging in but keep telling me that they will send the code to the old number. Please advise and help.

Kimberly <removed>

[raeraes]

Hello, I need to verify my account before logging in, however my mobile number has changed so I cannot confirm and log in. 

Can I email or call anyone to sort this out?

[Andylyon]

How do I  change my old phone number ,I cannot login without an authentication code ,same when i try to phone.

[Lillala84]

I accidently locked myself n out of my account. I changed my number before I had had a chance to change it in my n paypal account. Now everything I log in it sends a code to my old number. I haven't been able to b get in my account and retrieve my money. Is there any way I can get into my account