Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Badger84]

I am locked out of my account it has two step verification and I have changed my mobile number and didn’t change it on my PayPal account it’s asking to send a code or call the mobile on the account to login into my PayPal but the number is no longer active

[kernowlass]

@Badger84 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[doogleman]

Hi All,

I am stuck in an infinite loop trying to log into my account as the phone number used for PSD2 is wrong.

I cannot even contact PayPal support as I need to log in to do so!

I have found a number of articles with this issue but no resolution??

Please Help Urgently!

Regards,

Dave.

[Aldi1313]

Hi I need help to log in and I can’t do that because I have new number !!! How do i update that ( code is being sent to the old nr most likely)

[Ireneannie]

I need to change my phone number in order to receive the login text message!!

[mckeetexas]

Trying to update my phone number. Haven't used the old number they ask for in 8 years. Won't let you log in to website to change it. The phone hotline refused to process the request and hung up on me. Is there a solution?

[TomislavEP]

I have the same problem - I can't pass the verification due to an invalid phone number.  I'm trying to find a way to send an email or message to customer support, but this seems impossible if you can't log in (at least for me).  I don't use social networks and I'm reluctant to use a phone number due to possible costs. Really don't know what else to try...

[Queenshay1984]

Hi I'm Shay you go your account push the button said edited my information

[Queenshay1984]

Hi my name is shay you say you trying to change your old number into your new number well you will have to go back into your account and press account information

[Steamer1982]

hi all, what sort of **bleep** is paypal!! ive got money in my account but cant access it as they want to sent a verification code to an old number, but cant change my number as I cant log in ! so they want to ring me ,but cant its my old number, so long in , I cant cause they need verification ,so they want to send a text, but cant cause the number not in **bleep**ing use anymore!!!! god they don't make it easy!!! can anyone help me??? its my money not theirs!! absolute **bleep**!!! not happy!