Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Bam99]

Hi hello dear did you get through with resolving the problem with PayPal

[Kenzu7]

I have this SAME exact issue and its driving me mad.

[SRASolutions]

Hi i have a new phone number and i cant access my account because the log in thing keeps sending the one time code to my old number. I cant log in to change the number and i keep calling the help center but it keeps hanging up on me.

[Acquisitions]

Did you ever find a solution?
I had 2 calls with the help centre - 30 mins and 20 mins. Both times they acknowledged they couldn't resolve the problem and were going to "transfer me to a supervisor" and then hung up.

It all seems kind of illegal? Unless PayPal doesn't feel obliged to follow the laws of any country they operate in.

[joreq]

I cannot login into my PayPal account because my phone number is wrong and cannot get the verification codes. I cannot change my phone number because i cant login of course. @kernowlass @sharpiemarker 

[AnneOlivia]

Hello, 

I can't access my account anymore .

I get as far as them telling me they can text me... but there is no country code, and so, I'm totally locked out. 

Really frustrating and worrying...

Any help appreciated. 

Thanks 

[Vigfus]

Hi,

I don't mean to come off as rude or crass, but it's hard not to 😕

I'm trying to login to my account, but have to receive a text to an old mobile number I don't use anymore or support can help me by calling me on...drum roll...the same old mobile number or I could just reset my password by...drum roll...submit my old fcuking mobile number.

Way to make good UX and loose a customer - not that I think it matters if you have that kind of UX in place!

Update: Correct the highlighted errors and try again.

The ALREADY ticked box "I'm not a robot" got failed verification since I didn't tick the Reply box

*slow clap*

I'll show myself out...

[kernowlass]

@Vigfus 

1. This is not paypal customer services but a community user to user advice forum.

2. Bye then if you don't want advice.

[matea21]

Sorry, we couldn’t confirm it’s you

[Wbsolutions]

Hey guys and gals, My phone number had changed recently and now due to 2 step verification I can no longer access my account. I've seen a few posts about what to do and all seem to lead to phoning PayPal directly. I've tried this 3 days in a row and waited and hour and half each time with no response. Is there an easy way to navigate the automated service to speak to someone quicker? Any help would be much appreciated. Thank you