Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[PayPal_Ayesha]

Hello @Deniss990,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're unable to access your PayPal account. Unfortunately, it is not possible to log in to your PayPal account without a registered mobile phone number. In this case, you can certainly contact our customer service by clicking contact at the bottom of the PayPal website to see the contact options so that our advisors can help you accordingly to gain access to your account.

I hope this helps,
Ayesha

[ricsss1989]

welcome. I would have a problem that my phone number has changed and the access code goes to the wrong phone number. That's why I can't log in. could you help me change the phone number?

[ntinadimxar1]

I cant login to my account because with 2 verification code they text me in my old telephone. I dont have access to it I ve tried to call but no result. Do I have to create a new account?

[kernowlass]

@ntinadimxar1 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[creamofcards]

My phone company has changed my phone number so I can't log in with the 2-step verification code. Anyone know what I can do to get back into my account? My phone company's help service is useless.

[Fraganceshift]

Phone number changed - can't log in

[stany8006]

I haven't used paypal in a long time and I don't remember the answers to the questions and I changed my phone number. What should I do to use paypal again?

[kevingpo]

I have a monthly plan with my mobile phone.

However the PayPal Customer Service doesn't work on my phone as it seems to be a premium number?
I have no phone line access.

How to solve this issue?
(PSD2 Strong Customer Authentication regulation wants at least 2 security questions answered. One of them being at least the old/different mobile phone).

[erikkk]

I currently have access to my account; however, I am encountering difficulty in changing my phone number. The reason for this is that my old phone number, which is currently associated with my account, is no longer in use. When attempting to update my phone number in the account settings, I am prompted to verify my identity by receiving a code on my old phone number, which is not possible as it is no longer active. I kindly request your assistance in facilitating the process of updating my phone number.

[Kellyhawes]

I no longer have a regular phone number, although I do have a Google voice and a text now (wifi only use) phone numbers. May someone please help me get to the bottom of this because when it ask me for a code from a phone number and I give them a recent one it tells me that PayPal doesn't accept them numbers.... help me please,?!?!?