Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Tibby92]

I would like to log into an old Paypal Account, but there is an old mobile phone number for the 2 factor authentication registrered. Unfortunately I cannot create a new account because it says the bank account is already connected to a different paypal account, which I do not have access to.

[SimonScott]

Hello Folks,

I can enter my PP account from my cell phone without issue, but the detailed reports I need are not available on the PP app.

On the Laptop, PP says it will send a code by email to one of the emails on my account.  The emails on my account are working and tested.  I never receive these emails; and they are not in my spam folders, they simply appear to be never sent.  Therefore logging in with the email security option does not work for me.

Also on the Laptop, PP wants to send me a text message to an old phone number NOT the phone number on my account profile which is updated and current.  I have contacted PP by phone many times to remove this old phone number but nothing changes.  Each time I call  support they tell me the old number is removed and the new number is added, BUT each time I try to login I am only given the option to send a code to the old phone number. 

I am simply trying to run my business and the extra time, stress and angst caused by not being able to login and get the reports I need is getting in the way.   Can somebody offer a solution? 

[magdaddyy]

I have 3 phone numbers on my account - my new primary I added today, one that was added but never confirmed, and another old number. I no longer have access to the latter two. I am unable to remove them, I keep getting an error message. I am also being told my new number isn’t accepted when trying to add money, even though it was accepted (and confirmed by text) as my primary minutes prior. I’m so confused and unsure of what to do.

[Shayza]

Hello,
I have a problem with login process, in the verification step I'm requested  to add phone number and when I add the phone number I get the following error "This type of phone number isn't supported. Check your number and try again.". 

[tomi77]

I am Hungarian. I changed my phone number. I cannot log in. The Paypal "contact us" phone number on the PP page is Hungarian, but not Paypal's. It leads to a Hungarian mobile company's helpdesk. There is no Paypal option there.

I have absolutely no idea what to do.

Pls help!

[Metabyte149]

I have lost my phone a while ago and only recently I have failed to log in into my paypal because of it. Online I have read I should give up trying to get my account back, but I can not believe this. Is there a way for me to log in again? I still have access to the bank that my paypal was connected to.

[alexdraft]

i dont have the phone number to one off my account but i do have the email and the log in credintials to the account but i used my friends phone number to sign up and i havent been good mates with him but yeah i have everything but no phone number pls respond thanks

[CKoradia]

Hii My name is Chiragkumar [Removed]. I can't login to my paypal account because my old number is closed and now I have a new number that I need to update but i can't login to my account so please help me with this login issue and solve my problem. Thank you.

[carl_safaei]

I have remove all of my previous mobile numbers in order to enter new number. but now I can't login to paypal. it shows me message verification failed. what can I do?

[Charmander_Guy]

I am having a similar issue. I busted my old phone and got a new one but I'm using the same SIM card so I still have the same phone number. That being said, every time I open up the app and attempt to login it accepts my credentials and acts as though it's going to log in but either 1) switches out of the app (doesn't close it, just switches out) and when I switch back to the app it's on the login page or 2) just goes right back to the login page. Checked username and password several times, not having issues logging in anywhere else, uninstalled and reinstalled the app multiple times, restarted the phone several times, uninstalled the app and waited a week before trying again, still no luck and the same issue. What am I doing wrong? Any advice is appreciated. 😃