Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@larisa_patrik 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[ekuyhi]

i have an old paypal account that i forgot the password to and i don’t have the same phone number i used for that account but when i try to reset my password it only gives me the option to send a code to the p#

[kernowlass]

@ekuyhi 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[colinwild95]

Cant log in because I lost my old number so can't receive code

[elixakosali]

I lost my phone number need got my paypal sir plz helped me

[temet]

My phone has been stolen, PayPal insist on sending a message to it to confirm it's me! Makes perfect sense doesn't it? Is there a sensible way to access my account?

[Temp20240306L]

PLS help me

[dennis1966drex1]

Phone number change I didn't update my profile with PayPal

[Mario271]

I don't have access to my old phone number, and I can't connect to my PayPal account

[Ivona8]

Hello, I am trying to log into my old paypal account that I have not been using in a while.

However, I have changed my phone number in the meanwhile, and now I have lost the access to my account.

Any solutions? 

Thanks in advance