Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[C4rlyb1]

How can I access my paypal account when I no longer have the old mobile number used for authentication

[kernowlass]

@C4rlyb1 

REad the post above yours ???

[DenislavConkov]

Hello, how can I change the phone number of an account without logging in it? The issue is that I have an account which is associated with a phone number which is no longer active and I cant login becouse the system keeps sending SMS to an invalid phone. Is there a way to change the phone number without loggin in the account? Thanks.

[kernowlass]

@DenislavConkov 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Aulternatives]

My phone number has changed. I cannot log in without getting a verification code sent to the (old) phone number, and cannot change the phone number without logging in.  Maddening! Help!

[kernowlass]

@Aulternatives 

Did you read the post above yours?

Or the other 50 times I have posted that information on this thread? 

[Shawgy222]

I can not log in to my account because my old number not working and I change number to [removed] Kindly change it and I need to log in with new number

[kernowlass]

@Shawgy222 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Blessingogechi3]

I can't log into my account cause a code is required and I lost my line so I want to change my number

[Markmennell2008]

Phone number as changed, so can't login, I have my email and password,