Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[BillyWilliams]

do i have to call them as i don't have the phone to the account as that phone got broke which also had my 2FA Authentication app. I only have the info like my ssn and my name and address i had to use to get cypto started

[SpeedcoreSmiley]

I got a new phone number and don't have access to my old number anymore, but everytime i want to login, paypal wants to send me a message to my old phone number.

How do I change my number?

[blaz33]

Same problem here

[AndrewMcM245]

Account access problems

[kernowlass]

@AndrewMcM245 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[AndrewMcM245]

I have spoken to PayPal a few times and they need my last 4 digits of my bank card so I can access the account. I don't have these details because I haven't used PayPal for years. I can't login because I need to verify the account but it has my old phone number assigned to it. I even put a complaint in trying to get help but I have to log in to see the reply.

[Vrajasundara]

Hello! I have changed and verified my account phone number but PayPal does not mentioning it in list of my numbers I can choose for getting SMS to log in. So I can't log in from my PC. In other cases it is also not listed so I can't confirm for PP whatever it asked to be confirmed.

[kernowlass]

@Vrajasundara 

Is it a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?

[Jess_b36]

I tried to log on and it's saying I need to do security check so needs to contact me on my mobile..I don't have this number anymore. How do I get round this? I can't change my number until I log on?

[kernowlass]

@Jess_b36 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.