Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@artemis8 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Jphhi]

Incorrect phone number on my account. I cannot login as text messages and what’s app messages do not come through to confirm account so I cannot authenticate.    Going nuts…….help please please please.

[kernowlass]

@Jphhi 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[pk2000]

Last time i used my paypal account was few months ago. Today i tried to login, but it tried to send verification code to phone number i don't use any more. How to solve this?

[kernowlass]

@pk2000 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[pk2000]

How much will cost my the call? I am in eastern europe.   

[kernowlass]

@pk2000 

No idea !!!?

[pk2000]

It's a shame paypal cannot implement a simpler method for fixing this.

[_pmj]

My parents have a very old PayPal account that I'm helping them access.  They have the user name and the password but because the account hasn't been accessed for years, it triggers the security prompt verification.  This is set to very old telephone numbers which no longer work which makes it impossible to complete the verification in order to get into the account.

What is the process to reset or remove these numbers?  There doesn't appear to be a way past that verification stage.

[Wildstylez1]

I have the exact same problem now i no longer have access to the numbers that was used and can not access either accounts email or paypal! I hope for a resolution on this soon.