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Phone number changed - can't log in

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kimmo22
Contributor

I can't log in into my PayPal account, all I get is "Sorry, we couldn’t confirm it’s you", although I changed the password!!!! And you have logged me in here with the same account and password!


i tried to call the help number as provided on the help page but it doesnt work. Can anyone guide me as to whats wrong? Also any email address that I can send to directly for paypal support?


Please help.

Phone number changed - can't log in

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Tatty2
Contributor

I have never used my very old PayPal account but would like to now. However my account has a very old phone number and address but I can’t login to change it without a valid phone number. 
ive downloaded the app thinking that would be easier but it says tap the settings cog in the top right hand corner of the app to access. There us no settings cog! 
I then tried calling customer services and their phone is switched off! 
Help please

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Tatty2 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.

Phone number changed - can't log in

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CLT88
New Community Member
I no longer have my initial phone number. How do I change it when I can't login because its going to call/text my old number?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@CLT88 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Iriswxr
New Community Member
I have not use my paypal account for a long time.Now I am using a new phone number(the old one is logout),so I cannot receive the verification code when I want to login.How can I login by another way to skip the phone verification and change my phone number?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Iriswxr 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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sdagama92
Contributor
Hi, I no longer have the mobile number linked to my PayPal account. How can I change it to a new number please?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@sdagama92 

 

https://www.paypal.com/uk/smarthelp/article/FAQ4469


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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WolfLake
Contributor
Can't get verification number thriugh SMS because haven't my old telephone number 😞

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