Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Alex4041]

Hello, my phone number has changed and im unable to login to my account without sms code, now i had security questions but i cannot use them for some reason, i have no time to call paypal, there is a anything else i can do?

[Fiona100]

I’ve changed my mobile number and now can’t access my account due to the 2 step authentication process. It only has my old number to text or call me with a code. How can I update my number and get into my account?! Thanks

[kelliewells]

Need to change phone number, can’t log in

[anvildave]

I have been asked to give my mobile number as secondary security to access my account but I have recently closed my mobile account and the number is deleted. I've not had this come up before and had made purchases yesterday. But today I am stuck.  How do I get to contact paypal to resolve this or get in to change my mobile number.

[Livestrong1]

Hi,PayPal sends me a text code to confirm my id to my landline but I want it sent to my mobile number instead.Tried to alter it but no success.Advice please.Thnx.

[David6121]

As in the heading. I forgot to change my mobile number on my account details. Now I'm unable to access my account as each time I attempt to log on I'm faced with a 2 step authentication page that wants to send acode to my old number. I'm totally frustrated. HELP!

[desiredinput]

Did anyone find a resolute to this issue of the PSD2 yet? I am currently based outside the UK in West Africa but the number that was left on the account was my old UK landline number and I stopped using it over 10 years ago. Any help?

[panos7906]

I am Mastrogiannis <Removed>.... I would like to tell you .. that this number is not valid. and I can not enter the account. this is my number now ..[Removed. Phone #s not permitted]/p>

[Gian64]

I’ve moved to Australia and have a new phone number. I’m trying to change it but can’t get to my account because they want the 2 phase id authentication and it always come up with my old number.

[cBroyles]

Changed my number and called CS to update it.... Still get my old number as a security check. PayPal CS is completely worthless. They can do a account reset but cannot disable 2FA from my main account which has money in it. This is my new account since I cannot log in to my main account. I guess try to call CS and update your phone number, most likely will not work and have to talk to people from India that have no clue what the hell they are doing.