Unable to add new Email ID.

[arshi19]

I am trying to add new email ID but there is error showing, We're sorry, there seems to be a problem. If you keep seeing this, please contact Customer Service. Please help me to solve this issue.

[Mujahid7]

Hi @arshi19 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues adding email address. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.  

If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact ' at the bottom of any PayPal page. 

I hope that helps! 

-Mujahid

[Coultercounter]

The add new email address in paypal is broken! It is all very well to say contact us by email or message us,BUT, it is impossible to find an email address to contact paypal, AND, the messaging centre just replies in a circular loop and does nothing to help with the problem. I desperately need to chang my email address as my current email provider will be ceasing to operate at the end of October 2023.

[PayPal_Ayesha]

Hello @Coultercounter,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having trouble adding a new email address on the account and I understand this can be frustrating. As per the information that you've shared, it is possible that is might be due to technical glitch. In this case, please try troubleshooting such as clearing cache and cookies or try using different browser or device to see if that works. I know that you're having difficulty connecting with our Customer Support team via email. Not to worry, support is also available through Facebook private messages or Twitter direct messages. The best way to get in contact with us is to click on 'Contact' at the bottom of any PayPal page.

Regards,

Ayesha