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since ‎Oct-23-2021
Mujahid7
PayPal Employee Mujahid7
PayPal Employee
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Re: Passport id and face verification, disconnecte...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2024 02:10 AM
‎Mar-17-2024 02:10 AM
Hi @MdShaheen    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues with your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies Also, make sure to reinstall the app with latest version. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.     If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website.    Good luck!  - Mujahid  ... View more

Re: I can't find my email

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2024 02:07 AM
‎Mar-17-2024 02:07 AM
Hi @Abu3zzat37    Thank you for visiting the PayPal Community Forum. It's unfortunate to hear that you can't access your account and I know how concerning this could be. In this situation, I recommend you contact our phone support for further assistance as this needs verbal confirmation.     You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page, selecting Contact, then clicking Call us. unauthorized activity.   I appreciate your patience; your inquiry will be addressed soon.  -Mujahid  ... View more

Re: i can't login i have this issue We’re having t...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2024 01:56 AM
‎Mar-17-2024 01:56 AM
Hi @roberlynplaton    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:      What can I do if I can't log in?   I forgot my password. How do I reset it?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid  ... View more

Re: "We're having trouble making sure it's you" lo...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2024 01:55 AM
‎Mar-17-2024 01:55 AM
Hi @solarricks    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:      What can I do if I can't log in?   I forgot my password. How do I reset it?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid  ... View more

Re: payment problems, login problems

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2024 05:22 AM
1 Kudo
‎Mar-10-2024 05:22 AM
1 Kudo
Hi @erwinthedream    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while making purchase. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.     If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Good luck!  - Mujahid  ... View more

Re: PayPal app will log in only once then has to b...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2024 05:21 AM
‎Mar-10-2024 05:21 AM
Hi @Bansheegirl2024    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:      What can I do if I can't log in?   I forgot my password. How do I reset it?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid  ... View more

Re: ERROR MESSAGE "SOMETHING WENT WRONG"

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2024 05:20 AM
‎Mar-10-2024 05:20 AM
Hi @DE-STORY    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:      What can I do if I can't log in?   I forgot my password. How do I reset it?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid ... View more

Re: I'm unable to get a facial photo accepted to g...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2024 05:08 AM
‎Mar-10-2024 05:08 AM
Hi @PetetheElder  Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.   If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.  Good luck!  - Mujahid  ... View more

Re: I've been trying to log into my PayPal account...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2024 05:05 AM
‎Mar-10-2024 05:05 AM
Hi @Dorcasishioma    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:      What can I do if I can't log in?   I forgot my password. How do I reset it?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid  ... View more

Re: Account was permanently limited before cash ev...

by PayPal Employee Mujahid7 in Security and Fraud
‎Feb-25-2024 04:21 AM
‎Feb-25-2024 04:21 AM
Hi @Dominy123654    Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions on your account functionality. Have you checked the Resolution Center for any steps that need to be completed? If you find any there, here's a Help Center to guide you through Resolving a Limitation.    If you're still running into issues after that, please feel free to reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.     I hope that helps!   - Mujahid  ... View more
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