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since ‎Oct-23-2021
Mujahid7

Mujahid7

PayPal Employee
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Re: error message when supplying name, address and...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2023 01:59 PM
‎Mar-17-2023 01:59 PM
Hi @petfel    Thank you for visiting the PayPal Commu n ity Forum. I'm sorry to hear you're running into some issues while amending your account information. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24– 48 hours .    If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact'  at the bottom of any PayPal page.    I hope that helps!    - Mujahid ... View more

Re: I have login problem authentication flow

by PayPal Employee Mujahid7 in Managing Account
‎Mar-17-2023 01:39 PM
‎Mar-17-2023 01:39 PM
Hi @Dizzy98    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're unable to login into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:    What can I do if I can't log in? I forgot my password. How do I reset it?   Also, I recommend you disable the 2FA as of now. Here's a help center article with more information:  How do I turn on or off 2-step verification for PayPal account login? If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.      Best wishes!   - Mujahid ... View more

Re: Logging in problem

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2023 04:55 PM
‎Mar-10-2023 04:55 PM
Hi @nbh9    Welcome to the PayPal Community! I'm sorry to hear you're  unable to receive the code while logged into your PayPal account and I know how concerning this could be. In this case, we usually  suggest our customer to check with their network service provider. If you are still unable to receive the code, I recommend that you please contact our phone support team by clicking 'Contact' at the bottom of any PayPal page. Once you contact our phone support team, they will be able to assist you.   I hope that helps!  - Mujahid   ... View more

Re: I was **bleep** as well a PayPal helped me out...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-10-2023 03:23 PM
1 Kudo
‎Mar-10-2023 03:23 PM
1 Kudo
Hi @Citysnooze    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're facing trouble while accessing your PayPal account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.      If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.    Thank you! ~Mujahid ... View more

Re: Can't find Wallet

by PayPal Employee Mujahid7 in Managing Account
‎Mar-03-2023 01:09 PM
‎Mar-03-2023 01:09 PM
Hi @SukanthKumar    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while accessing your PayPal wallet. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours. Also, please try reinstalling the app with the lates version.  If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.    I hope that helps!    - Mujahid ... View more

Re: I have not changed pasword but it is not accep...

by PayPal Employee Mujahid7 in Managing Account
‎Mar-03-2023 01:01 PM
‎Mar-03-2023 01:01 PM
Hi @Ryka3    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:     What can I do if I can't log in?  I forgot my password. How do I reset it?    If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.     I hope that helps!    - Mujahid ... View more

Re: No SMS reach Georgian phone number, can't crea...

by PayPal Employee Mujahid7 in Managing Account
‎Feb-24-2023 12:34 PM
‎Feb-24-2023 12:34 PM
Hi @Loft12 ,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues while signing up for a PayPal account. In this case, w e usually advise our users to contact the network service provider and request if they can receive the code. Also,  please be advised that PayPal is a region-spe cific service.    You will not be able to use it in another region. Hence, I recommend you to please make sure to create a region-spe cific account. If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.     I hope that helps!    - Mujahid   ... View more

Re: cannot login with the authenticator app. i inp...

by PayPal Employee Mujahid7 in Managing Account
‎Feb-24-2023 12:20 PM
‎Feb-24-2023 12:20 PM
Hi @Alex_demetriou,     Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging your PayPal account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.      If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.     I hope that helps!    - Mujahid   ... View more

Re: Logging Error - unable to confirm its you

by PayPal Employee Mujahid7 in Managing Account
‎Feb-10-2023 03:00 PM
1 Kudo
‎Feb-10-2023 03:00 PM
1 Kudo
Hi @Chathuraed    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.   If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.    I hope that helps!    - Mujahid   ... View more

Re: Captcha request every login

by PayPal Employee Mujahid7 in Managing Account
‎Feb-03-2023 04:59 PM
‎Feb-03-2023 04:59 PM
Hi @gunrunnerjohn    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging in to your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours. Also, I recommend you to not use shared systems to login to your PayPal account.     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Cannot connect Paypal to Playstation account

by PayPal Employee Mujahid7 in Managing Account
‎Feb-03-2023 03:41 PM
‎Feb-03-2023 03:41 PM
Hi @LordAaronus    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues signing up for a billing agreement. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours. Also, you can try contact the seller they will be able to assist you further.    If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.   Good luck! Mujahid   ... View more

Re: Paypal wont close my account

by PayPal Employee Mujahid7 in Managing Account
‎Jan-27-2023 12:02 PM
‎Jan-27-2023 12:02 PM
Hi @EmDeeWantsOut     Welcome to PayPal Community Forum and thank you for the post!   I am sorry to know that you're unable to close the account. In general, if there is a limitation on your PayPal account, if there are any pending transactions or any compliance or risk, you wouldn't be able to close the account until that is solved. In this case, to know the exact reason why there is an issue while closing the account, kindly take a look at the Resolution Center, it will be notified.   As you are certain that there are no outstanding issues at your end, I recommend you to please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: How do I know if my paypal account is verified...

by PayPal Employee Mujahid7 in Managing Account
‎Jan-27-2023 11:50 AM
‎Jan-27-2023 11:50 AM
Hi @Susannuts    Welcome to the PayPal Community Forum. I understand you would like some information on verifying your PayPal account.   Verifying your PayPal account helps make PayPal even safer for everyone. When you’re Verified, it means that you’ve provided additional information about yourself to help confirm your identity. After you are Verified, we’ll lift your limits so you can withdraw more money.   In order to verify your account, you will need to   follow the outlined steps within your profile. We generally request that you   confirm a bank account   or   confirm a card   that is listed on your PayPal account.    Following this, we may ask that you complete our Customer Identification Program (CIP). For more information on this, see:   How do I confirm my identity? (CIP) Once these steps are complete, your account will be Verified.   I hope this helps, enjoy your day!    - Mujahid ... View more

Re: Migrating members from one CRM to another

by PayPal Employee Mujahid7 in Managing Account
‎Jan-14-2023 12:33 PM
‎Jan-14-2023 12:33 PM
Hi @BullishBearsCas    Thank you for visiting the PayPal Community Forum ! The one you're referring to is for PayPal products. Whenever any user comes up with technical support issues like integration, we can refer them to MTS (Merchant Tech Support) through https://www.paypal-support.com. Click "Contact us" at the bottom of the page. Click the Log In with PayPal button. Create an account or use your Merchant Technical Support Portal Login. Fill out the information requested in all the required fields. Click "Submit" to complete your ticket. If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: I want to close my PayPal account but I can't ...

by PayPal Employee Mujahid7 in Managing Account
‎Jan-14-2023 10:35 AM
‎Jan-14-2023 10:35 AM
Hi @words-worth    Welcome to the PayPal community! I'm sorry to learn that you want to close your PayPal account and you are facing issues with logging into your PayPal account as you don't have a phone number. We value you as a customer, and we ask that you carefully consider your decision. If there's a chance that you might want to use PayPal in the future, it's a good idea to keep your account open. There's no fee to keep your account open.   There is no easy way of saying this, however, login issues are sensitive, and to fix this you will need to get in touch with us over the phone. It involves verbal verification related to the information on your PayPal account. Once you are able to login you should be able to proceed further. Here's how you close your PayPal account. I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance. Good luck!   - Mujahid ... View more

Re: Password strength

by PayPal Employee Mujahid7 in Managing Account
‎Jan-06-2023 01:00 PM
‎Jan-06-2023 01:00 PM
Hi @nofoo    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while securing your password. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.    Here's how you create a secure password. If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Account Verification not available

by PayPal Employee Mujahid7 in Managing Account
‎Jan-06-2023 12:50 PM
‎Jan-06-2023 12:50 PM
Hi @temp20230105a    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while linking your bank account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.    If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Updating Numbers for 2-Step Verification

by PayPal Employee Mujahid7 in Managing Account
‎Jan-06-2023 12:45 PM
‎Jan-06-2023 12:45 PM
Hi @joanparagas    Thank you for visiting the PayPal Community Forum. I understand that you are facing issues with logging into your PayPal account and cannot receive SMS as you no longer have access to the phone number linked with the account. There is no easy way of saying this, however, login issues are sensitive, and to fix this you will need to get in touch with us over the phone. It involves verbal verification related to the information on your PayPal account. I'd recommend reaching out to our Customer Support teams by clicking " Contact " at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Can't change my home and business address even...

by PayPal Employee Mujahid7 in Managing Account
‎Jan-06-2023 12:35 PM
‎Jan-06-2023 12:35 PM
Hi @stephenteacher    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while changing your address. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.    Here's how you update your address. If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: I cant link my visa card on PayPal account

by PayPal Employee Mujahid7 in Wallet
‎Dec-11-2022 06:08 PM
‎Dec-11-2022 06:08 PM
Hi @Ananadiradze    Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions while removing your card. H ere's a Help Center to guide you through remove your card.  If you're still running into issues after that, please feel free reach out to our Phone Support teams by clicking 'Contact' at the bottom of any PayPal page.    I hope that helps!    - Mujahid ... View more

Re: how to buy bitcoin

by PayPal Employee Mujahid7 in Wallet
‎Dec-11-2022 06:01 PM
‎Dec-11-2022 06:01 PM
Hi @jimmiethekid    Welcome to the PayPal Community! I see that you want to purchase crypto via PayPal. Here' how you can buy crypto via PayPal.  If you're still have any further queries, please feel free reach out to our Customer Support teams by clicking ' Contact ' at the bottom of any PayPal page.  I hope that helps!    - Mujahid   ... View more

Re: Account limit

by PayPal Employee Mujahid7 in Managing Account
‎Dec-11-2022 05:48 PM
‎Dec-11-2022 05:48 PM
Hi @NWXFLQKGMWT4G    Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions on your account functionality. Have you checked the Resolution Center for any steps that need to be completed? If you find any there, here's a Help Center to guide you through   Resolving a Limitation.  In case if you are referring about increasing your sending limit make sure that you have verified your PayPal account and here's more information on increasing your sending limit on PayPal account. If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.    I hope that helps!    - Mujahid ... View more

Re: One time text code doesn’t work

by PayPal Employee Mujahid7 in Managing Account
‎Dec-04-2022 06:53 PM
‎Dec-04-2022 06:53 PM
Hi @Temp20221202C    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're having issues logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24 to 48 hours.   As an option, I'd suggest you check with your network service provider if there's any issue. If you're still running into issues after that, please reach out to our customer support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: New device detected error

by PayPal Employee Mujahid7 in Managing Account
‎Dec-04-2022 05:44 PM
‎Dec-04-2022 05:44 PM
Hi @bisonadam    Thank you for visiting the PayPal Community Forum. I see that you are concerned about the email you have received. No worries, this is for your account security, and this usually happens when our systems can’t identify whether you are trying to login to your account. In this situation, to be on the safe side, our security systems trigger the email to you.  Rest assured; your transactions are safe with PayPal.   Should have further queries, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Setting up payment in Canada

by PayPal Employee Mujahid7 in Managing Account
‎Dec-04-2022 05:43 PM
‎Dec-04-2022 05:43 PM
Hi @ameiliaxoxo15    Thank you for visiting the PayPal Community Forum.  I'm sorry to hear you're running into some issues while signing up for a PayPal account . I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.    If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more

Re: Security code issue

by PayPal Employee Mujahid7 in Managing Account
‎Nov-27-2022 06:35 PM
‎Nov-27-2022 06:35 PM
HI @Daniellab    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're unable to log into your account because you can't receive a security code. I'd first recommend  you check with your network service provider to see if you are able to receive a code on your phone. If the issue persists, I recommend you contact our phone support for further assistance.  If you're still running into issues after that, please reach out to our customer support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes!   - Mujahid ... View more

Re: Can i verify my account via bangladeshi NID an...

by PayPal Employee Mujahid7 in Managing Account
‎Nov-27-2022 06:18 PM
‎Nov-27-2022 06:18 PM
Hi @merajofficial    Welcome to the PayPal Community! I see that you want to verify your PayPal account. I'd like to inform you that PayPal is region-specific service I recommend you use region-specific information to proceed further. However, here are the steps in the following Help Center articles to verify your PayPal account .   If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance.  You can reach Customer Support by clicking   Contact   at the bottom of the PayPal website. They're also available through   Twitter   direct message or   Facebook   instant message.   Good luck!   - Mujahid ... View more

Re: Why I am not receive authentification sms to m...

by PayPal Employee Mujahid7 in Managing Account
‎Nov-27-2022 06:10 PM
‎Nov-27-2022 06:10 PM
Hi @EmiEmilija    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account.  I'd suggest you check with your network service provider with regards to the latency in receiving the code.  If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.    Best wishes!   - Mujahid ... View more

Re: Confirm identity per application (disappeared)

by PayPal Employee Mujahid7 in Managing Account
‎Nov-20-2022 06:52 PM
‎Nov-20-2022 06:52 PM
Hi @Ricardoejanete    Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some restrictions on your account functionality. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.   If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.    I hope that helps!    - Mujahid   ... View more

Re: 2fa phone lost

by PayPal Employee Mujahid7 in Managing Account
‎Nov-20-2022 06:49 PM
‎Nov-20-2022 06:49 PM
Hi @Xintay    Thank you for visiting the PayPal Community Forum.  I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center article: What can I do if I can't log in?   Also, I recommend you disable the 2FA as of now. Here's a help center article with more information:  How do I turn on or off 2-step verification for PayPal account login?     If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   Best wishes! - Mujahid ... View more
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