Hi @temp20211130a I understand that you have made a guest purchase, which is why you are unable to locate the transaction on your PayPal account. To initiate a dispute for guest transactions, customers are required to create a PayPal account, link the same card used at the time of purchase, and update their name as used while purchasing. Once this is done, please contact us to assist you in raising the dispute. You can find our contact information by clicking "Help and Contact" at the bottom of this page. I hope this information helps. Mujahid
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