Authenticator app

[ruggles826]

My wife has trouble signing into her PP account; she keeps being told to enter the code sent to her Authenticator App.   Where is this found?

Thanks in advance.

[TasleemaJ]

Hi @ruggles826.

I understand your concern about the Authenticator code. An Authenticator app generates a one-time passcode that you can use to sign in along with your password when you log in. Once set up, the authenticator app will provide a one-time passcode that changes periodically. Please check the Authenticator App for the code.

Thanks and Regards,

TasleemaJ

[ruggles826]

Thank you for the reply, but you haven't said where or how to find the authenticator app; is this something found on Google Play Store?

[PayPal_Meghan]

Hello @ruggles826, 

Thanks for stopping by the Community.

I apologize for the confusion. When a customer sets up 2-Step Verification, they can select which authenticator app they'd like to use. Google Authenticator and Microsoft Authenticator are two commonly used authenticator apps. They can both be downloaded with the Play Store, but some phones come with them automatically. If your wife doesn't remember setting up 2-Step Verification, please have her contact Customer Support by clicking 'Contact' at the bottom of any PayPal website.

I hope she's able to log into the account soon! 

- Meghan