TasleemaJ

Hi @Villon_F.   Thank you for your post.   I am sorry to hear that you re facing issues to set security questions and 2 Step verification on your PayPal account. Could you please clear the cache and cookies or your browser or use a different browser like Google Chrome or Microsoft Edge. If none of the simple solutions we’ve talked about so far work, you can always wait a while and try again after a couple of hours.  If you are attempting to do it through the mobile app, please try uninstalling and reinstalling the app to see if this helps to resolve the issue. * Also, please do not use any unrecognized or restricted networks like VPNs, or public networks while login to your account.   Thanks and Regards, TasleemaJ ... View more

Hi @Franck67.   Thank you for your post.   I understand that you want to know about the exchange rate and conversion fees. I am glad to help you with information. Here's how to view our currency calculator and exchange rate: Go to  Wallet.  Click  Currency Calculator.  Select the currencies you want to convert from and to. The exchange rate appears automatically For complete information on PayPal transaction fees, please see the fees section of our User Agreement or click Fees at the bottom of any PayPal webpage. For more information, please check this link. Let us know if you have any other questions.   Thanks and Regards, TasleemaJ ... View more

Hi @Rufinoman.   Thank you for your post.   I m sorry to hear that you are facing issues accessing your PayPal account due to an error message. I completely understand the importance of getting this issue resolved. Could you please clear the cache and cookies or your browser or use a different browser like Google Chrome or Microsoft Edge? You can also try re-installing the PayPal App. If none of the simple solutions we’ve talked about so far work, you can always wait a while and try again after a couple of hours.   Thanks and Regards, TasleemaJ ... View more

Hi @Katarina1231.   Thank you for your post.    I understand that you are unable to login due to an old phone number. It's best to contact us through PayPal website as we need to verify your account ownership. You can locate the Support option by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.    Thanks and Regards, TasleemaJ ... View more

Hi @teresiakinyanju.   Thank you for your post.    I understand that you would like to add a bank account to your PayPal. Here is the link for detailed information on how you can add a bank account. You may be unable to add your bank account because of following reasons shared in this link.    Thanks and Regards, TasleemaJ ... View more

Hi @cwatt1.   Thank you for your post.    I understand that you want to contact the recipient. To see the recipient's contact details: Go to Activity. Select the payment. Use the contact information on this page to contact the seller/recipient. Also, if you want to cancel the payment, you can contact the recipient/seller to request a refund within 180 days of making your payment or file a dispute in the Resolution Center.   Thanks and Regards, TasleemaJ ... View more

Hi @Temp20230306.   Thank you for your post.   I am sorry to hear that you are facing issues making payments. I understand the importance of getting this issue resolved. As per the screenshot you have shared, it looks like you need to try after some time to make payments. I recommend you try making a payment after a couple of hours. You can also try using a different bank or card.    Thanks and Regards, TasleemaJ ... View more

Hi @Temp20230221C.   Thank you for your post.   I see that you would like to change the payment date of Pay in 4 transaction. It is not possible to change the date. With auto-payments, any reason the payment doesn't go through has the potential to have the account become Past Due. You may receive an automated phone call, reminding you of your past due balance and informing you of how you can make you payment. Once you agree to the terms of your Pay in 4 plan and your payments begin, you cannot pause, suspend, or skip your payments.   Thanks and Regards, Tasleemaj ... View more

Hi @SuperT1940.   Thank you for your post.    I see that you would like to delete a transaction from your Activity Page. The Activity Page is a record of all transactions for your reference. This means that it's impossible to hide or delete them from your Activity once they're processed.    Thanks and Regards, TasleemaJ ... View more

Hi @mugambijames.   Thank you for your post.   I understand that you would like to verify your PayPal account. Verifying your PayPal account helps make PayPal even safer for everyone. When you’re Verified, it means that you’ve provided additional information about yourself to help confirm your identity. If your account has not been verified, please follow the instructions in this link to verify your account.   Thanks and Regards. TasleemaJ ... View more

Hi @kngthrdy_ .   Thank your for your post.   I am sorry to hear that you are facing issues linking your GCash account to PayPal. I recommend you check this link for more information about the requirements to link a PayPal and GCash account. If you are still getting any error messages, I recommend you reach out to the GCash support team for further assistance.   Thanks and Regards, TasleemaJ ... View more

Hi @tratajczyk.   Thank you for your post.   I see that you would like to transfer money from your debit card to your bank account using PayPal. I would like to inform you that it is not possible to add money using a card to your PayPal balance. However, you can only add funds to your PayPal balance through a bank account and later transfer the PayPal balance to your card.    Thanks and Regards TasleemaJ ... View more

Hi @LeeMy.   Thank you for your post.   Sorry to hear about the issue with the withdrawal transaction. If the trace request is initiated by PayPal, you would get an update from us through email. If you still need any help with your trace request, please contact us through PayPal App or website.   Thanks and Regards, TasleemaJ ... View more

Hi @Fandieje.   Thank you for your post.   It looks like you want to buy a PayPal gift card. You can check this link for detailed information about the PayPal gift cards and how you can apply for a one. If you still need any help, let us know.   Thanks and Regards, TasleemaJ ... View more

Hi @cecilemartin.   Thank you for your post.   I understand your concern about your friend's PayPal account. I request you please ask the account owner to contact us through Help and Support option located at the bottom of our website. Once the account owner contacts us, we will assist accordingly.    Thanks and Regards, TasleemaJ ... View more

Hi @TyLeng29.   Thank you for your post.   I see that you would like to verify your PayPal account. Here is the link for detailed information on how you can verify your PayPal account. Please follow the instructions in the link to verify your PayPal account.    Thanks and Regards, TasleemaJ ... View more

Hi @Wallayu72.   Thank you for your post.    I see that you would like to know about the tax for receiving payments. We charge you a small fee when receiving a payment for a sale. There are no fees for receiving personal payments. If you are referring to taxes for receiving Goods and Service payments, I would like to inform you that beginning January 1, 2023, the Internal Revenue Service (IRS) implemented new reporting requirements for payments received for goods and services, which will lower the reporting threshold to $600 USD for the 2023 tax season, from 2022’s threshold of $20,000 USD and 200 transactions. For more information, please visit the link.   Thanks and Regards, TasleemaJ ... View more

Hi @cgo1.   Thank you for your post.   I am sorry to hear that you are facing issues confirming your card. Could you please clear the cache and cookies or your browser or use a different browser like Google Chrome or Microsoft Edge? Here is the link for detailed information on how you can confirm your card.   Thanks and Regards, TasleemaJ ... View more

Hi @nerravalenzona.   Thank you for your post.   I am sorry to hear that you are facing issues to log in. I recommend you contact us through PayPal website. You can locate the Support option by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.    Thanks and Regards, TasleemaJ   ... View more

Hi @PaulWW.   Thank you for your post.   I am sorry to hear that you are unable to access your PayPal Business account. I recommend you contact us through PayPal website. You can locate the Support option by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.   Thanks and Regards, TasleemaJ ... View more

Hi @RTYP.   Thank you for your post.   I understand that you would like to block another user. When you block someone, they'll no longer be able to send you money, message you, or find you in the PayPal directory. Here's how to block another PayPal user: Go to your Contacts. Select the contact you want to block. Click Block this contact. Here's how to block another PayPal user: Tap "Payments." Tap All contacts. Find the person you want to block and tap the More Options icon beside their name. Tap Block. Thanks and Regards, TasleemaJ ... View more

Hi @workjhaz.   Thank you for you post.   I understand that you want to know how to check if your PayPal account is verified. If your have confirmed your email address and bank/card, it means your PayPal account is verified. Here is the link for more information on how you can verify your PayPal account.    Thanks and Regards, TasleemaJ ... View more

Hi @georgyb.   Thank you for your post.   I understand your concern about Pay in 3 feature. PayPal Pay in 3 is not available for certain merchants and goods. We may also decide not to offer PayPal Pay in 3 as an option based on our internal checks. If it is an eligible transaction, you will see PayPal Pay in 3 as one of the available payment methods.   Thanks and Regards, TasleemaJ ... View more

Hi @Woto!    Thank you for your post.   I understand that you are facing issues accessing your PayPal account. It is best to contact us via PayPal website. You can locate the Support phone number by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue. The support team would assist you further.    Thanks and Regards! TasleemaJ ... View more

Hi @joannerobles23.   Thank you for your post.   I understand that you want to know how to check if your PayPal account is verified. Usually, you can verify your PayPal account by confirming your email address and bank account/card. If your account has not been verified, follow the necessary steps to complete your profile.    Thanks and Regards, TasleemaJ ... View more

Hi @bmw658.   Thank you for posting in the community forum.   Sorry to hear that you are facing issues accessing your PayPal account. It's best to contact us through PayPal website as we need to verify your account ownership. You can locate the Support phone number by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.   Thanks and Regards, TasleemaJ ... View more

Hi @jmjayvie08.   Thank you for posting in the community forum.   Sorry to hear that you are facing issues accessing your PayPal account. It's best to contact us through PayPal website as we need to verify your account ownership. You can locate the Support phone number by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue.    Thanks and Regards, TasleemaJ ... View more