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Hi Guys,
Very confused I am, I sold a phone on eBay, payemnt received and item delivered to the buyer with proof of postage provided on Paypal.
Now Paypal is saying that the buyer's account was accessed without his permission/hacked therefore all the funds have been reversed back to the buyer.
I have uploaded the proof of postage and it was received by the buyer through Royal Mail. evidence provided to paypal. I need the funds back to my account as its none of my concern if the buyer's accoutn has been used unauthorised. I should be covered in Seller Protection.. why I am been stressed this much for someone else's account issue. ??
I have already lost the item and dont know what to do next.
Paypal has reversed the funds back to the buyer and I now dont have acces to the item either. Please help !!!!
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OK then that is good, so go read up on all the other criteria and if you met them all then paypal may well reimburse you.
Do you have a personal or a business account?
Advice is voluntary.
Kudos / Solution appreciated.
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If a buyers account has been hacked and used without his consent then of course he should have his money back.
HOWEVER if you met all the requirements of seller protection then you would not lose out either as paypal would reimburse you.
But it does not sound as if you qualified for seller protection as you only had proof of postage and not signature proof of DELIVERY of the item to the paypal registered address at the time of the transaction.
You really need to read up on seller protection before you start selling, you don't have to have it but if you choose not to send trackable it is a risk you take.
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I do have the sigature proof as well through the royal mail delivery signed for delivery service.
currenlty my paypal account says negative balace and payment has been reversed.
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OK then that is good, so go read up on all the other criteria and if you met them all then paypal may well reimburse you.
Do you have a personal or a business account?
Advice is voluntary.
Kudos / Solution appreciated.
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Just to add to the comments:
I have provided the trackable next day delivery proof. It was delivered to the registered delivery address at the time of transaction and the signature proof is available as well.
Do you reckon, I will be reimbursed with the funds?
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You need to go to the user agreement and read all the rest of the criteria.
Also as i asked do you have a premier / business account?
Advice is voluntary.
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Its up to you to meet the criteria of seller protection.
If you sent the item trackable and uploaded the number on to paypals site on that transaction you would have been ok even after all this time.
Advice is voluntary.
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