Customer Refund

[spctrm]

I have a customer that I have refunded, but they say that the money has not gone into their account. I have a paypal receipt, is there anything more I can do to prove this?

[kernowlass]

@spctrm

Buyers are often confused about refunds because they expect it to show in their paypal account balance so send them this

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If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine).