Paypal Charged me twice for a refund

TaylorBunker
New Community Member

I sold an item for 285$.

 

The buyer wanted to return.  Paypal initiated an ACH refund from a bank account that I dont use often, so it over-drafted.  The buyer opened a case after this and ebay closes the case and then charged my paypal 285$ and that came from my debit card immediately.

 

So I have payment of $276 from the over drafted account I do no use, and a charge of $285 from my main bank account/debit card.

 

 

Any Help??

Login to Me Too
1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi TaylorBunker and welcome, 

 

I am sorry to hear that this has happened. It sounds like the eBay case was closed before your first refund completed to your buyer. In most cases, the funds from your bank account will be added to your PayPal balance instead of being refunded once they clear. If this has not happened I would recommend contacting eBay to advise them that you have already refunded the payment through your PayPal account. 

 

I hope this helps, 

Paula 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.