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jt2732
Contributor
Posted on

I need some help, I bought a product and my seller shipped it to wrong location, it is covered by paypal but seller agreed to send back,only problem is its still pending, how can I get it back asap?

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Refund

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cpat0204
PayPal Employee

@jt2732 

I hope you are doing well. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back.

 

On your case if the seller did not ship it on the address that you have provided on your paypal account, You may file a  dispute with us.

 

I didn't receive my item or it's different than described. Should I open a dispute?

Does PayPal cover my purchase if there's a problem? (Purchase / Buyer Protection)

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂

 

Stay Safe!

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