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since ‎Mar-27-2020
cpat0204
PayPal Employee cpat0204
PayPal Employee
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Latest Contributions by cpat0204
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Re: Scammers

by PayPal Employee cpat0204 in PayPal Basics Archives
‎Apr-30-2020 02:09 PM
‎Apr-30-2020 02:09 PM
@ricky363    Thank you for bringing this up to our attention. Though our response times may be delayed, be assured we’re here.  Paypal won't ask you to ship the item first before the payment will show on your Paypal account. If the buyer had sent you money, you should be able  to see that on your payment activity immediately. It sounds to me that you have received a scam or spoof email.   It's also important to report the fake email or website to PayPal as soon as possible. That way, we can protect you and other PayPal users. Forward any suspicious email to spoof@paypal.com then delete the suspicious email from your Inbox.   Here's how to spot common scams :  What are common scams and how do I spot them? How do I spot fake, fraudulent, spoof, or phishing emails?    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!    ... View more

Re: How to Check the Status of a PPP Loan App

by PayPal Employee cpat0204 in Products & Services Archives
‎Apr-30-2020 01:27 PM
‎Apr-30-2020 01:27 PM
@cstullis  I hope you are doing good. Sorry if you have not received a response coming from us yet but we are working through applications as fast as we can.  I attached a link that might help answer questions regarding PPP Loan. How do I apply for the SBA Paycheck Protection Program (PPP) loan?      If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!  ... View more

Re: Taxes

by PayPal Employee cpat0204 in PayPal Basics Archives
‎Apr-30-2020 01:17 PM
‎Apr-30-2020 01:17 PM
@Mvhips1  I hope you are doing well. I attached a link that might help regarding your question. Common US IRS Tax Questions 1099-K, B-Notice, and FATCA      Stay Safe!  ... View more

Re: problem linking bank account

by PayPal Employee cpat0204 in PayPal Basics Archives
‎Apr-30-2020 01:08 PM
‎Apr-30-2020 01:08 PM
@Jere31  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  Here are some common issues you might encounter when linking a bank account: The bank account must be a U.S. bank. The bank account can’t be linked to more than one account at a time. The bank account can't be linked if it has already been linked to 3 previous PayPal accounts. The name on the bank account must match the name on the PayPal account. We can confirm accounts from most banks and credit unions. Unfortunately, there are some banks that are not compatible with PayPal, including most online only or prepaid bank accounts.    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!  ... View more

Re: Act limitations

by PayPal Employee cpat0204 in Disputes and Limitations Archives
‎Apr-30-2020 12:48 PM
‎Apr-30-2020 12:48 PM
@Codaman1120    I hope all is well. Sorry to hear that the account is limited. I understand that you did everything that was instructed for you to complete but the time it takes to restore account access varies, depending on the type of issue. If you've submitted the information we requested in the Resolution Center you should receive a reply email from us within 3 business days.    Here are some links for your reference :  How long will it take to resolve an account limitation? I've completed the steps to remove my limitation. Why is my account still limited?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!    ... View more

Re: Need Help!!

by PayPal Employee cpat0204 in Disputes and Limitations Archives
‎Apr-30-2020 09:05 AM
‎Apr-30-2020 09:05 AM
@Gk1990  I hope you are doing well. Though our response times may be delayed, be assured we’re here to help. If the purchase is not showing on your Paypal activity page, then most likely the purchase was made a guest transaction meaning that you used your debit or credit card directly in paying the transaction. I also understand that you are worried since the seller cannot access his old account for the payment and  I can say, it's not your fault.When you pay with PayPal on any website, PayPal Buyer / Purchase Protection  may cover you in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help you get a full refund. Here are your options:  - You may  send us a message  so we can file a dispute for you if you will not receive your item from the merchant.  - The merchant may contact us so we can help them retrieve their old account information so they can receive your payment  - You may check with your financial institution if they can cover your transaction under their Purchase Protection.     If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂  ... View more

Re: How to release pending funds from paypal when ...

by PayPal Employee cpat0204 in General Discussions
‎Apr-30-2020 08:44 AM
‎Apr-30-2020 08:44 AM
@abundancedev  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   I attached some links for your reference.  How can I release my payment(s) on hold?   How do I confirm receipt of an item?    I hope this helps. Stay Safe!  ... View more

Re: email verification

by PayPal Employee cpat0204 in General Discussions
‎Apr-30-2020 08:30 AM
‎Apr-30-2020 08:30 AM
@alidehghani  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  To check if your email is confirmed, you may go to your Settings > Profile > Email Section > It should show the email status whether confirmed or not.   Here's a link on how to confirm email address :  How do I confirm my email address?    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!  ... View more

Re: Money on hold

by PayPal Employee cpat0204 in Disputes and Limitations Archives
‎Apr-30-2020 08:19 AM
‎Apr-30-2020 08:19 AM
@juultacal  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   It's good that you have responded back to your buyer because you have 20 days from the date the dispute was opened to resolve it with your buyer. If your buyer isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim , PayPal will review the case and decide the outcome.   Here's the link for your reference : How do I escalate a dispute to a claim?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!  ... View more

Re: Refund money back

by PayPal Employee cpat0204 in Disputes and Limitations Archives
‎Apr-30-2020 08:00 AM
‎Apr-30-2020 08:00 AM
@capry123  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  Good to hear that you were refunded on the first charge. If the merchant charge the account again, you may want to check your SETTINGS  the charge might have been set up as a recurring payment. Here's how : How do I cancel a Billing Agreement?   If the payment has already completed, you can also request a refund  from the seller.    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂    Stay Safe!    ... View more
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