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@ricky363    Thank you for bringing this up to our attention. Though our response times may be delayed, be assured we’re here.  Paypal won't ask you to ship the item first before the payment will show on your Paypal account. If the buyer had sent you money, you should be able  to see that on your payment activity immediately. It sounds to me that you have received a scam or spoof email.   It's also important to report the fake email or website to PayPal as soon as possible. That way, we can protect you and other PayPal users. Forward any suspicious email to  spoof@paypal.com  then delete the suspicious email from your Inbox.   Here's how to spot common scams :  What are common scams and how do I spot them? How do I spot fake, fraudulent, spoof, or phishing emails?    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!    ... View more

@Mvhips1  I hope you are doing well. I attached a link that might help regarding your question. Common US IRS Tax Questions 1099-K, B-Notice, and FATCA      Stay Safe!  ... View more

@Jere31  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  Here are some common issues you might encounter when linking a bank account: The bank account must be a U.S. bank. The bank account can’t be linked to more than one account at a time. The bank account can't be linked if it has already been linked to 3 previous PayPal accounts. The name on the bank account must match the name on the PayPal account. We can confirm accounts from most banks and credit unions. Unfortunately, there are some banks that are not compatible with PayPal, including most online only or prepaid bank accounts.    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@Codaman1120    I hope all is well. Sorry to hear that the account is limited. I understand that you did everything that was instructed for you to complete but t he time it takes to restore account access varies, depending on the type of issue. If you've submitted the information we requested in the  Resolution Center  you should receive a reply email from us within 3 business days.    Here are some links for your reference :  How long will it take to resolve an account limitation? I've completed the steps to remove my limitation. Why is my account still limited?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!    ... View more

@Gk1990  I hope you are doing well. Though our response times may be delayed, be assured we’re here to help. If the purchase is not showing on your Paypal activity page, then most likely the purchase was made a guest transaction meaning that you used your debit or credit card directly in paying the transaction. I also understand that you are worried since the seller cannot access his old account for the payment and  I can say, it's not your fault.When you pay with PayPal on any website, PayPal Buyer / Purchase Protection  may cover you in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help you get a full refund. Here are your options:  - You may    send us a message   so we can file a dispute for you if you will not receive your item from the merchant.  - The merchant may contact us so we can help them retrieve their old account information so they can receive your payment  - You may check with your financial institution if they can cover your transaction under their Purchase Protection.     If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂   ... View more

@juultacal  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   It's good that you have responded back to your buyer because y ou have 20 days from the date the dispute was opened to resolve it with your buyer. If your buyer isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you  escalate your dispute to a claim  , PayPal will review the case and decide the outcome.   Here's the link for your reference : How do I escalate a dispute to a claim?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@capry123  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  Good to hear that you were refunded on the first charge. If the merchant charge the account again, you may want to check your SETTINGS  the charge might have been set up as a recurring payment. Here's how : How do I cancel a Billing Agreement?   If the payment has already completed, you can also   request a refund    from the seller.    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!    ... View more

@PriscillaMoore  I hope you are doing well today. Though our response times may be delayed, be assured we’re here to help. I have attached a link for your reference : How do I get my money back for an item bought using PayPal?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂   Stay Safe!  ... View more

@adriantwigg  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   Sorry about the experience.I know you are worried about loosing your money but the good thing when you pay with PayPal on any website, PayPal Buyer / Purchase Protection covers you in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help you get a full refund.  Here's how to file a dispute :   I did not receive the item I purchased or it is different from the description.    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!    ... View more

@millsyt6    I hope you are doing good. Due to reduced customer service staffing, our responses may be delayed, but rest assured we are here to help. The dispute should be filed as Item non receipt instead of unauthorized transaction. To change the reason of the dispute you may send us a message  to check that option for you on our end. I understand also that the seller sent a photo that they have issued a refund already. If the refund is successful, you should have receive an email from paypal about the refund. You can also check the refund status by going to the activity page, got to the transaction itself, and should see a refunded status, meaning, the refund is complete.     Here's a link for your reference : Where is my refund?    Stay Safe!  ... View more

@popaki   Thanks for the response. If those charges are unauthorized, you may report it to us via Resolution Center. For the transaction being charge every  month, you may check if that is one of your recurring charges perhaps that you have set up in the past.   Here's how to view and cancel : How do I cancel a billing agreement, automatic recurring payment or subscription on PayPal?   Stay Safe!  ... View more

@Cowd    Thanks for posting.  The time it takes to restore account access varies, depending on the type of issue. If you've submitted the information we requested in the Resolution Center you should receive a reply email from us within 3 business days. Check your email to see if we need more information from you to restore access to your account. If we request more information, continue to respond promptly to speed up the resolution process. Most limitations are resolved within 5 days, however some could take longer. Some limitations can be lifted without a review. For instance, you may simply need to change your security questions and password. In either case, log in to your account for details. You can check the status of your limitation at any time in the Resolution Center.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂      Stay Safe!    ... View more

@romanscott    Sorry that you have to go through this specially this difficult time. I'm thinking that it's a Billing Agreement that you may possibly set up on Facebook. Have you tried checking if it is a Billing agreement? If no, you may cancel it. Here's how : How do I cancel a billing agreement, automatic recurring payment or subscription on PayPal?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe! ... View more

@WoundedPossums  Thanks for posting.  If you’re not receiving a text from us,  you may need to contact your mobile phone carrier and ask them to turn on short-code text messaging.   Depending on the transaction/activity we’ll send you one of 2 texts. We may send you a text asking you to confirm your activity (by replying 1 for yes or 2 for no). Or, we’ll send a text with a 6-digit code that you’ll need to enter on the screen.    The code is in the body of the text and not the 725-729 from PayPal number.  This code expires after 5-10 minutes. If you missed the timeframe, click  Resend   if the option is available or click  Try another way .   Here's a link for your reference on how to complete the security check : Why am I being asked to complete a security check?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂   ... View more

@yongchee221    Thanks for posting. Here's how to remove a limitation from an account.  How do I remove a limitation from my account?    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@bigmatthew  I hope all is well. It's sad to hear that you did not received your generator. Have you tried to get in touch with the  merchant to follow up on your order? If yes  and they non responsive, we may help you get a refund  for "Item Non- receipt or Significantly not as described".   Here's how: I didn't receive my item or it's different than described. Should I open a dispute? Does PayPal cover my purchase if there's a problem? (Purchase Protection for buyers)   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@texased    I know its concerning if you find unauthorized charges on your account so please let us know right away in the Resolution Center .   Here's how : How do I report an unauthorized transaction or account activity? For account specifics, You may also  send us a message  so we can help.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@andrewism710    Thanks for posting  on our Community Forums! If I understand you are the buyer and you cancelled the dispute that you filed against the transaction, is that right? If yes, the funds will be released to the seller's account immediately.   I hope that helps. Stay Safe!    ... View more

@Sugarx2    Thanks for bringing this up to our attention.  You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description.   Here's how :  Can I change my reason for filing a dispute or claim?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@Dell14z  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   All refunds will be sent back to the payment method of your original payment. So if you paid using a credit card, your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.    Here's a link for your reference : Where is my refund?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe! ... View more

@Ndanu1  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  Here's how to remove an account limitation : How do I remove a limitation from my account?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂   Stay Safe! ... View more

@Peartj    I hope you are doing well. Unfortunately No,  Once a dispute is closed it can’t be reopened. If you purchased your item on eBay, you may be able to file a claim with eBay if it’s been less than 45 days from the date of the transaction. Go to the   eBay Resolution Centre. For more information on eBay items and disputes, please visit   eBay’s customer support page. If the transaction is not an eBay transaction, you may reach out to your financial institution to check their options if they can cover the transaction under their Purchase Protection.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!    ... View more

@clharlie    I agree with you that this is confusing. If the refund is cancelled on your activity, it is possible that there's something went wrong when Paypal tried to refund you using your original payment method that you used on the transaction. I suggest that do not cancel your dispute yet if you have filed a dispute, You may send us a message so we can take a closer look on why the refund is showing cancelled on your activity page.    You did not indicated a country /region. In order for you to contact us, go to any paypal pages, click help/contact at the bottom >click contact on the bottom right>click on message us to check if one of our chat representative can assist you.   Hope this helps! Stay Safe! ... View more

@Sweatyz28    I hope you are doing good. Here's an article that includes some possible reasons why you are getting that error message and also includes  some options for you to transfer money.   Why can't I transfer money to my bank?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe!  ... View more

@abhishek530    Sorry to hear about what had happened. I just want to clarify if did you file it as Item Non- Receipt , Significantly not as described or Unauthorized charge?. The reason I asked is, if you paid as ''good and service" and you did not received your item, the dispute should be filed as Item Non- Receipt instead of the other types of dispute. It is important for us to know if how it was filed so we can determine why Paypal decided on the merchant's favor. We also sent you an email about the outcome of the dispute stating why we close it on merchant's favor, If you have not received it, You may    send us a message  so we can check it on our end.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂   ... View more

  @sepe99  Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.   You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate the dispute to a claim. If you  escalate your dispute , PayPal will review it and decide the outcome.    Here's a link for your reference : How do I escalate a dispute to a claim?   The information may be different based on country/region .If the steps don't work let us know what country where you are in.   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂 Stay Safe!  ... View more

@Joiexv  I hope you are doing good. Though our response times may be delayed, be assured we’re here to help.  I know it's alarming when you see an unauthorized transaction made on your account so we encourage you to let us know right away in the Resolution Center .  I attached a link for your reference : How do I report an unauthorized transaction or account activity?   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂     Stay Safe! ... View more