@juultacal
Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.
It's good that you have responded back to your buyer because you have 20 days from the date the dispute was opened to resolve it with your buyer. If your buyer isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim , PayPal will review the case and decide the outcome.
Here's the link for your reference : How do I escalate a dispute to a claim?
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂
Stay Safe!
