Not during employee hours. If you're going to cut back on how much you people work, and executives are figuring out how to be as greedy as possible, at least fix your software to solve basic problems. Get rid of bots, because they're dumb as rocks and can't understand compound sentences. AI is not ready for this, I swear. I don't even know where the slight over-payment of a refund to me is located. Because your instructions don't match the issue, I'm not bending my hours to suit employee schedules. Stop inconveniencing consumers as much as possible. It's getting super tiring & annoying. My tech-writers were super when I was writing software. Don't know who is writing these instructions, but they don't account for much.
