dispute

[freechal]

Hi, how are you     I couldn't respond properly because of my poor English.
So we lost PayPal's arbitration.
But I feel wronged.
Tell PayPal or eBay on my behalf that I am innocent.

I ordered two products from different sellers on eBay.
seller1>order number: 392704375522 tracking number : 1ZW086F61207667290
seller2>order number: 233507957973 tracking number : 407074385 (According to the seller2 :1ZW086F61207667290 )
But neither of the products came.

And I got an email from a seller(seller2)

The seller(2) sent a re-fund card instead of a product.

The tracking number of the refunding card is ...407074385 (by mail: 1ZW086F61207667290.)

Another seller also sent a tracking number. ......1ZW086F61207667290.

They're the same number

I doubt it. I think the two sellers are the same person.

PayPal decided on the tracking number above.

I feel wronged.

Below are the e-mail contents of Seller2: (The tracking number(1ZW086F61207667290) above claims to have been sent by Seller 2.)

New message from: iris11668 (883Purple Star)
My friend
You can return me the card you received and you said you did receive or keep it
If you return it - I will fully refund you of course
Thank you
Reply
Your previous message

The tracking number you told me was already uploaded to eBay by another seller.
Look at the attached picture.
Don't lie to me any more.
iris11668:

The other one is not related for me
I will refund you the one order you have received the card for and was from my account as soon as you send me the card code
regarding the other one - you have to contact the other seller

Thank you
Your previous message

I have received a card in two transactions.
What do you mean by truck delivery? I received nothing but one card.
You seem to be lying.
If I return that one card, you'll have to pay two refunds. Do you understand?
iris11668:

I am sorry about the confusion
I have checked with my supplier and he say that he did ship the same item to you already and it was delivered by truck on March 3
That order was from another seller that use same supplier. if you have any issues with them - please contact that seller but suplier say it was delivered

Regardless, they have sent you by mistake the card I mentioned
You can keep it if you like although it is the higher value, because I want to compensate you for all the trouble
Or
You can send me the code and pin and I will refund you in full
I am so sorry for all the trouble
Thank you for understanding
Your previous message

itemnumber :392704375522
sold by : yaaco-45
I also found out the above deal. It's you.
iris11668:

I am confused now
What 2 deals? This is one. which is the other one you referring to?
And, I did not break it, that was a mistake and I am sorry about all the inconvenience
Your previous message

I can't trust you now. Because you've already broken the contract.
You've broken two deals.
I ask you to refund the two deals first.
After that, I will send you the card you mentioned.
I don't need the card you sent me at all.
I look forward to hearing from you.
iris11668:

As I wrote I am sorry about this issue
I am happy to hear you have received the package I sent you
Please send me the code and pin from the card I sent so I can refund you
Thank you
Your previous message

You didn't write down my mailbox number.
So now I realize.
But the product that I ordered does not come but contains only strange note.
Please give me a refund right away. Reply me as soon as possible.
iris11668:

According to my records I see you have received it already, didnt you?
In addition, I see that we made a mistake with you and sent you a Lowes card with balance of 254$
This card was shipped with UPS 1ZW086F61207667290
Can you please check this out and let me know the card code and pin? as it was shipped by mistake and I will need this card
Thank you
Your previous message

Did you write my mailbox number at the shipping address?
I still haven't received the product. And the tracking number you sent me is 407074385 and it is not being checked.
Don't let me down any longer.
iris11668:

According to my records I see you have received it already, didnt you?
In addition, I see that we made a mistake with you and sent you a Lowes card with balance of 254$
This card was shipped with UPS 1ZW086F61207667290
Can you please check this out and let me know the card code and pin? as it was shipped by mistake and I will need this card
Thank you
Your previous message

I still haven't received the product. And the tracking number you sent me is 407074385 and it is not being checked.
Don't let me down any longer.
iris11668:

According to my records I see you have received it already, didnt you?
In addition, I see that we made a mistake with you and sent you a Lowes card with balance of 254$
This card was shipped with UPS 1ZW086F61207667290
Can you please check this out and let me know the card code and pin? as it was shipped by mistake and I will need this card
Thank you
Your previous message

Are you a crook?
If you don't reply right away, we raise an issue

[sharpiemarker · Accepted solution]

@freechal 

Are these orders shipped to a freight forwarder? The tracking ends in the USA and you're in S. Korea.

You did say you received one order/card, right? Or did you mean you received one tracking number for one of the orders/cards but didn't receive any orders? Have to be careful how you say things in the conversations and in the dispute; people can get the wrong impression.

Talk to the other seller who gave the same tracking number to ask for correct tracking number. Is the other seller not responding other than giving the wrong tracking number?

If you filed Item Not Received dispute and seller provided proof of delivery, the seller wins unless you can prove the tracking number is fake and you have to file police report to appeal the decision. If PayPal does not want to reverse their ruling, then you may contact your credit card to dispute if that is how you paid.

Please contact customer service for further assistance:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[freechal]

Thank you for your answer.
I heard that he(seller2) sent the refund card to Delaware shipping agency in the U.S. I have not received it yet because I am in Korea.

I was not good at English and could not defend properly.
Seller 1 uploaded the exact shipping line number to eBay.
Seller 2 has uploaded a non-verified shipping line number to eBay.
Seller 2 has given us the shipping number of 1 by mail.

How did Seller 2 know the exact shipping number?

My guess is that sellers 1 and 2 are one person.
In PayPal, sellers 1 and 2 are the same person.

I can't speak English.
I hope someone will tell PayPal or eBay about my situation.

Thank you very much