What to do when your trouble ticket is about to expire

[manzanbee]

Hi,

I raised a dispute with PayPal to which the merchant responded.  However, I am not absolutely certain that I will get my item and the stipulated time by which they will close my ticket is two days away and it appears to that I won't be able to raise any issues on that item again when they close it.  I feel trapped as I have not yet received my package for over 25 days but the merchant keeps saying it is in transit.  How can I get PayPal not to close my dispute until I receive my item?

[kernowlass · Accepted solution]

@manzanbee 

Have you escalated your dispute to a CLAIM.

You can do this at any point up to 20 days after opening a dispute.

If you don't escalate it will auto close.

If you escalate then paypal become involved.

If you lose because the seller provides fake tracking then post back for more advice.

[manzanbee]

Ok, great.  I will escalate because there has been no changes in the tracking information for 20 days which I find quite strange.  What can I anticipate from PayPal since the seller has been responding to my queries but not with anything meaningful.  I don't know if this a strategy to allow my time to run out.  

Let me know your thoughts based on experience over the years.