ZestAds Limited

[cjeezy69]

I places an order Dec 29, 2019 and I was attempting to check if my order had been shipped and I came across all of these complaints. I would hate to learn that Paypal has allowed this transaction to go through if there are others that have complained about this seller. I also bought mine from the Facebook ad.

I pray that this is not the case and I receive the Drone that I ordered.  Also, the web address that shows on my order, <removed> is no good. The more I look into this order I find more evidence that I have become the latest victim.

[Doodlidoo]

Lowemotions2: You May have missed this notification when signing in to post: “We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions.” Just like all businesses, it took time and effort to get the help call centers to comply with Health Department rules caused by the virus. I’m certain it took time and effort to get some employees set up to work from home, technology-wise. This would explain your not being able to resolve by phone. We all needed to, and still need to be as patient as possible to to keep each other safe. I’m a consumer as well, waiting for some kind of resolution, but I also understand what difficulties the larger companies are having with the new rules and regulations. 🙂 Good luck!

[Richaaard]

I'm not accepting the Covid as a valid reason. It sounds like every one of us got the same rejection by the "resolution center". We were all denied, basically saying WE were the ones to blame, like WE were lying. Paypal never stated that they needed time, needed to delay due to lack of employee manpower. If PayPal wanted to delay a decision due to manpower shortage then they should have stated as such.  In my case I reported it to PayPal the same day, within a few hours, and they basically called me a liar quickly within a few hours. I tried a second time and again PayPal quickly rejected me. There is no excuse here. PayPal still hasn't fixed mine, still hasn't reached out to me, and I'm still out $330.00 and THEY are still backing the fraudster. I firmly believe an inside employee is working with ZestAds on the scam.

[Duped123]

I'm sorry about your experience. ZestAds Limited always and will always win the dispute though some might have recovered some. It's sad that they scam people and that is it.

[Johnnyone]

A person posted that they had more success calling Syncrony Bank.  They are the true credit card co

[Scam_me_once]

I did receive my refunds back from ZestAds Limited. They put the money for both orders into my account. I am very thankful! I received an additional email from them that you cannot reply to. Please read below: I never have received the masks and if I do I plan to send them back wherever they came from. Dear customers, We have been alerted by United States Postal Services (‘USPS’) that despite its best efforts to maintain delivery schedules nationwide, our customers are to expect temporary delays to some mail and parcel deliveries due to COVID-19 and employee availability on their end. In light of these challenges and as a gesture of goodwill, we have begun processing FULL REFUND to you. We have been working expeditiously to have the refunds debited and reflected in your Paypal accounts since last week. Notwithstanding the refund from us via Paypal, some of you may have received the product(s) ordered albeit delayed. Not to worry, enjoy the use of the product without the need to ship it back to us. It is our way of expressing our thanks for your continuous support and an expression of our commitment to provide the best available products and online shopping customer experience to you. We apologise for any unfortunate delays in getting the product to you and thank you for your understanding. Your continued support is invaluable to us. We look forward to being able to serve you again! Until then, please stay home and stay safe. SIncerely, Resolution Supports You are receiving this email because you are one of many who bought the products from us. Unsubscribe. Disputes Resolution

[JimR0413]

-------------- Original Post on 4/29 --------------
"Absolutely agree - should have know better as well, having ordered from a FB advertiser before, where I never received the product. This time, I only went as far as the order page, and changed my mind, killing the browser. The a-holes processed the order anyway (I had entered my credit card info) - I did not click any button to place the order. Will never order from a FB link again."

-------------- Update from 5/12 --------------
Will wonders ever cease?! Once month after receiving an email that the product had "shipped", I actually received it! I had sent an email asking for a refund, then a week later, the order just appeared in my mailbox. I had accepted that I was scammed, and had written this off as another little life lesson. The way they accepted and processed the order was still dishonest (see above), and I still will never order another thing advertised on FB.
PS
The product in question was a set of face masks, which actually turned out to be pretty decent quality.

[Scam_me_once]

Yesterday I did receive my refunds back from ZestAds Limited. They put the money for both orders into my account. I am very thankful! I received an additional email from them that you cannot reply to. Please read below: I never have received the masks and if I do I plan to send them back wherever they came from. Dear customers, We have been alerted by United States Postal Services (‘USPS’) that despite its best efforts to maintain delivery schedules nationwide, our customers are to expect temporary delays to some mail and parcel deliveries due to COVID-19 and employee availability on their end. In light of these challenges and as a gesture of goodwill, we have begun processing FULL REFUND to you. We have been working expeditiously to have the refunds debited and reflected in your Paypal accounts since last week. Notwithstanding the refund from us via Paypal, some of you may have received the product(s) ordered albeit delayed. Not to worry, enjoy the use of the product without the need to ship it back to us. It is our way of expressing our thanks for your continuous support and an expression of our commitment to provide the best available products and online shopping customer experience to you. We apologise for any unfortunate delays in getting the product to you and thank you for your understanding. Your continued support is invaluable to us. We look forward to being able to serve you again! Until then, please stay home and stay safe. SIncerely, Resolution Supports You are receiving this email because you are one of many who bought the products from us. Unsubscribe. Disputes Resolution

[Richaaard]

I was scammed, plain and simple. I've never ordered from this company, never heard of this company, never ordered a drone from anyone. My information could have only been gleaned from a PayPal insider or employee. I feel confident of that. I reported it within a couple hours to PayPal, went to their "resolution center" as instructed, and my claim was rejected within 24 hours. I feel strongly that the company, PayPal, is in on it. I also notified this company not to send me a drone, and cancel the order. They notified me 3 DAYS LATER that the product (drone) had just been shipped. I have nothing. I will never do business with PayPal again. This scam could not have happened without their complicity. 

[Usernamefraud]

I have been trying to get my money back since March.  I had a fraudulent charge on my account from Paypal

for something I did not order from Zestads.  I went every route they offered me, but Paypal denied my

claims over and over.  I finally wrote to the CA State Attorney General and they will be contacting them, but need more people

to complain directly to the AG so they have more leverage.  Just go on-line and fill out the form there and send

them any and all paperwork you have. Please we can do this! Zestads and Paypal are counting on us just letting this go.

I will not!!

[f1cheercoach]

In April 8 2020, I ordered N99 Masks advertised by Zest Ads on Facebook as a more advanced N95 mask for coronavirus. I purchased 4 for close to $200 and paid an extra $9.99 for expedited shipping. After 3 weeks, I contacted them, no response. I waited a week then opened a dispute with PayPal for item not received. 3 days before the dispute was set to close, they sent PayPal a tracking number for the package. PayPal closed the claim. When I got the package, they sent sports masks for anti-pollution. Nothing on the package stated N99 whatsoever. I've been trying to contact PayPal to file a wrong item received claim but I'm unable to because the case has been closed. I've also been contacting the seller and they have not responded. How do I submit a different reason for a dispute for the same claim?