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I am a bit slow understanding the FAQ sheet but have this distinct problem.
I ordered a service - paid fir ti with PayPal - received the testing kit as promised - returned the sample - was emailed that the sample didn't meet testing requirements - asked if I would like a new kit - responded yes ... now months after nothing, no new kit, no Email correspondence, just silence and non-response to email queries by myself.
I'm out $140 bucks and would like to do something about it. How do I report it to PayPal?
Thanks for any/all responses
Welcome to the community forum and thanks for posting.
Most transactions run smoothly; however, sometimes problems do occur. If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center.
You have until the date noted on the transaction details page to open a dispute with PayPal.
You can open two kinds of disputes:
Here's how to open a dispute:
You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim, PayPal will review the case and decide the outcome.
You can manage your dispute in the Resolution Center by communicating with the seller and providing additional information.
Here's some more information you may need during the dispute process.
I hope this helps,