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I talked to a seller about a purchase and he didn't have the digital item so we agreed to a refund. I chargebacked using "item not as described" because if I chose "item not received" I would have to wait a few days. Now paypal is asking me to give the shipping code for the return of the item. I didn't receive it and I thought I could still receive a refund because the seller directly told me that he was going to refund me. What can i do?
Welcome to the community forum and thanks for posting.
Most transactions run smoothly; however, sometimes problems do occur. You can open two kinds of disputes:
It sounds like you opened an incorrect dispute type. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to assist you further.