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How do I file a complaint against PayPal and it's agents?

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New Community Member

How do I file a complaint against PayPal and it's agents?

I have never been so disgusted with the treatment and handling of a dispute I filed, including having the dispute put under a co-workers name even though I have the receipt to show I sent it. PayPal has been no help and every agent I speak to is either rude or disrespectful. I even had a "Manager" pretty much tell me to **bleep** off. They are allowing customers to get ripped off and are doing nothing to stop it. PayPal used to be a respectable company, but it is awful now. How do I file a complaint against them and get a US speaking representative without an attitude to assist me? I feel helpless. Is there a corporate number? 

41 REPLIES 41
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New Community Member

Re: How do I file a complaint against PayPal and it's agents?

I am having a terrible experience with Paypal after having a good experience for years. Last month they had what they called "technical issues" and debited 500 from my account in what they labeled "paypal adjustments". I called to compain and got two very rude agents who kept telling me i owd them monies when clearly I did not. Finally I got a manager who promised to check the logs and correct the problem and call me back. She then sent me an email saying they would credit the multiple incorrect "adjustments". Instead of crediting me the amounts, they debited them AGAIN! Then another $500 and a few days later! They have not taken $1500 from me. I have filed several more complaints through their customer service portal and I keep getting form letters. In addition to the $1500 they took, I have lost so much business as I was using Paypal to accept payments from customers. Its just terrible!!!!

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New Community Member

Re: How do I file a complaint against PayPal and it's agents?

Just encountered my first problem with PayPal this year after years of good service. PayPal has gone down hill. A seller defrauded me and PayPal denied claim saying I didn’t provide information they requested and I gave them everything they requested. They’re in cahoots with the sellers on this one for sure.
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Contributor

Re: How do I file a complaint against PayPal and it's agents?

Same here, they used to be great and have their buyers back now they inhibit scam sites. PayPal has become part of the problem by not holding sellers accountable for fraudulent activity!
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Contributor

Re: How do I file a complaint against PayPal and it's agents?

I ordered a bicycle in June and was sent a message from seller with a duplicate tracking number and according to the post office it weighed 3 ounces. I was sent a delivery notice with this tracking number that said it was left in my mailbox. A 20” bicycle? I started contacting pay pal with in the week of order, telling them something was wrong because the name was not the same as site I ordered, the site had been removed and the phone number was disconnected. They refuse to do anything about it. I believe they are part of the scam. I want my money returned.
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Contributor

Re: How do I file a complaint against PayPal and it's agents?

I have the exact feelings about Paypal which I have been a member for over 10 years! They're not good any more. So sad!!
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Contributor

Re: How do I file a complaint against PayPal and it's agents?

They have bad service customer

I can not receive my money from them for more than one year because their bad service customer

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New Community Member

Re: How do I file a complaint against PayPal and it's agents?

I am having the same problem, cannot get a refund. They don't reply to emails or anything.
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Contributor

Re: How do I file a complaint against PayPal and it's agents?

They have bad service customer
I can not receive my money from them for more than one year because their bad service customer

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Contributor

Re: How do I file a complaint against PayPal and it's agents?

I'm having a problem with PayPal accepting my dispute over merchandise not received. They closed my case and I can't reopen it to appeal. The tracking number said it was delivered but I didn't receive it. I found out it was sent to an incorrect mailing address and can't contact PayPal to reopen or appeal the case.