I was upset about a scam that I fell into that used Paypal payment and I got nowhere with customer service. I used the unauthorized activity also to get something done and when they denied my claim because I actually did make that payment, they closed my case. I eventually ran out of ideas how to fix it, and called customer service again and stated that I filed it in error and why. The representative was very helpful and changed my claim status and she is investigating the fraudulent online business. I did receive an email from Paypal verifying the claim status was changed, no longer unauthorized activity, and now open once more. Call and explain what you did.
