Dispute help

[Pammmmmm]

I opened dispute. Long story short they will refund me (advertised 48 double quilted Northern toilet paper rolls, sent me 16 generic industrial toilet paper) if I send the toilet paper back. Problem is they shipped from Texas. But they want me to send the toilet paper back to China. The full amount was $60. It will probably cost that much to send it back to China. What can I do? I was willing to keep the tp and asked for 30$ back which is still in their favor. What can I do???? Or is that it? Doesn’t PayPal see that it’s a scam?

[LiamCaleb1528]

Hi @Pammmmmm 

Thanks for reaching us and it's a good thing that you managed to notify us about your issue. I understand that paying for return shipping is not ideal and when it comes down to it, PayPal only has control over the money used for the transaction.  This means we are unable to force the seller to refund an amount greater than he or she received.  However, in order to be eligible for that refund a buyer must return the item back to the seller now I know it’s not your fault, but please understand that our protection policy is based largely off of most retailers. But don't worry tho, for PayPal has come up with Return Shipping on Us to somewhat help our customer for a certain amount. Kindly click and read this link to properly inform you on how to avail that feature:

https://www.paypal.com/us/smarthelp/article/can-i-get-free-shipping-on-a-paypal-return-faq3544?app=s...

Hope this will help you, a kudos will be appreciated. Stay safe now and Have a Nice day!