Dispute denied???

[mitvch]

I opened a dispute over a record I bought as I was sent a completely different record to what was advertised.

With PayPal, we worked out that I'd receive a full refund if I sent the record back.

So I sent it back.

I provided a tracking number and uploaded the receipt showing I paid and sent the package.

I received an email saying the case was denied due to the fact I didn’t provide tracking details.

I went onto the claim I’d made, there was the tracking number and receipt I uploaded.. I copy pasted the tracking number I’d provided into Aus post tracking and the package has been delivered to the person in Spain.. I’m unsure why it’s been denied? I can’t call PayPal due to Covid so I can’t speak to someone. Not sure where to go from here?

Also, I’d like to be refunded for sending the package back. I paid with my bank card at post office, so I’m not sure how I go about doing the PayPal refund for it.

Thanks,

Mitch.

[sharpiemarker]

@mitvch 

PayPal has a return shipping refund program for future purchases if this return is not eligible:

https://www.paypal.com/webapps/mpp/refunded-returns

Have to contact customer service to review the case, if you can get through by any of these means:

(Response times will take longer due to reduced staff.)

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (AU): https://www.facebook.com/paypalau/

Twitter (AU): @AskPayPalAU

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal