Did not receive my package. PayPal refuses to issue me a refund. Yuhan Industrial Lmtd. Is a fraud.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PayPal has not given me any information as to what happened to my package. I bought an item from Yuhan Industrial Ltd. I have not received any communication stating why they will not refund my payment. Totally disappointed in PayPal. I have used them for years. I always paid my account out without fail. Now they offer me no help or assistance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PayPal would not back me up either. I tried from June until October...they kept overturning it in favor of YUHAN even though I had proof that it was a bait and switch. I have not discontinued using them for my business which I ran 250,000-500,000 through PayPal a year. Said that they wouldn't back me up on being scammed for 29.95...and now they've lost out on all those fees they were making off of my business. Wow...who ever is running PayPal now needs to be fired.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I NOW will no longer use PayPal. EVER! Sorry for the autocorrect on my previous message. It won't let me edit it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well - I am officially out of options and out the $29.98 I sent for the trash can. It was/is unreasonable to place the burden and cost of returning a cheap substitute product - in my case the trash bags - to China to get my refund from Paypal. I look forward to seeing the news about the class action lawsuit that is sure to follow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had the same experience and am extremely disappointed in Paypal's handling of the case. I use them specifically for protection from this kind of scam and now I find out they are protecting scammers! I feel like I have been ripped off twice, once by Yuhan and once by PayPal. I can not even find a way to have a conversation with PayPal about this case. Some customer service.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As long as you send back trackable and provide paypal with that tracking number you would have had a refund and could then claim return postage costs here......
https://www.paypal.com/us/webapps/mpp/returns
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I got scammed by https://www.goaryak.com/ and paypal refuses to refund in Disputes and Limitations Archives
- Frustrated Over Dispute in Disputes and Limitations Archives
- New SCAM being perpetrated in fraudulent online merchants and PayPal refuses to address it. in Disputes and Limitations Archives
- Intex pool scam in Disputes and Limitations Archives
- Money on Hold Days After Package Was Delivered in My Money Archives