DISPUTE

[DESIGNO]

I need to upgrade my dispute for an item I purchased, but it is not available on the page Paypal says to do it on. What can I do? I want my money back as I have not received the item I paid for. The seller will not respond to any questions. When I came to PayPal for a resolution, eBay closed my dispute. How and I going to get my money back?

[sharpiemarker]

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@DESIGNO wrote:

I need to upgrade my dispute for an item I purchased, but it is not available on the page Paypal says to do it on. What can I do? I want my money back as I have not received the item I paid for. The seller will not respond to any questions. When I came to PayPal for a resolution, eBay closed my dispute. How and I going to get my money back?

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How do I escalate a dispute to a claim?
If you can’t resolve a dispute with a buyer, you may feel the need to escalate it to a claim. To do so:

1. Log in to your PayPal account.
2. Go to the Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim near the bottom of the page.
5. Follow the instructions.
6. Click Escalate to a claim.