I provided identity documents, and then I received this e-mail. I can't reply to it.

[JennieBH]

Yesterday, I logged on to PayPal, and saw a notice asking for identity documents. I sent my current driver's license and page one of my tax return. Today, I received an email "regarding the name change request." I don't want to change my name; all I wanted to do was provide the identity documents. Now my account is limited and I don't know what to do. What should I do next? Thanks.

[sharpiemarker · Accepted solution]

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@JennieBH wrote:
Yesterday, I logged on to PayPal, and saw a notice asking for identity documents. I sent my current driver's license and page one of my tax return. Today, I received an email "regarding the name change request." I don't want to change my name; all I wanted to do was provide the identity documents. Now my account is limited and I don't know what to do. What should I do next? Thanks.

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Speak with customer service:

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