Case Closed - Refusal

[Ad72]

I purchased some items from Dreamy Lives via a facebook advert in early  04 October 2020, the item wasn't delivered.

I contacted Dreamy lives and had no reply on several occasions.

04 December 2020 i submitted a dispute (i believe, which was later changed to a claim?)

04 of Dec 2020 to 09 Jan 21 PayPal attempted to contact the seller with no reply until 11 Jan 21

19 Jan 21 i receive an email from PayPal stating evidence provided by Dreamy lives that the seller provided valid proof of delivery, none of which was presented to me.

There are not fields / buttons on the refused claim page to escalate the decision, its not been 10 days since decision

I contacted Australia Post on several occasions and they have no information on the tracking

I checked the tracking number online after receiving the email this morning - AU Posts States no tracking history.

I would like to know how i can resolve this.

A search on the internet for Dreamy Lives show numerous cases of scams

Please see below for details of case.

Case ID: PP-D-93410863

The case was closed in the seller's favour as the seller provided a valid proof of delivery.

Case details

Seller information

DreamyLives Co., Ltd.

Transaction amount

$79.95 USD

Refund requested

$79.95 USD

Transaction ID

4TF58880820616352

Shipping address

WA Australia

Invoice ID

c15785372844197.1

Date reported

4 December 2020

Your notes

File

• 17A10B92-83D8-4A0B-8BD6-815D93543FC7.jpeg

Information provided by the seller

Date

7 December 2020

Tracking information

• LZ377035344CN, China Post EMS

[sharpiemarker]

@Ad72 

Hi,

Not showing delivery in AU here either: 

https://t.17track.net/en#nums=LZ377035344CN

Hit HELP link at the top menu, then Contact Us at the bottom. Select the topic/sub-topics that closely resembles the issue, then after the info box choose a contact option. Request a review of your case and let them know there was no delivery on the tracking.

[Ad72]

Thanks for the quick reply, I have done as you suggested and hopefully I’ll be successful. I’ll let you know thanks again. Adam

[Ad72]

Thank you for your advice, I will receive a refund. You turned a stressful situation into an easy process that achieved a fair result. Thanks again.