Problems with a refund

[ricvantri]

Some days ago I received a refund request from one client, unfortunately I made a mistake with the smartphone’s touch screen and by an accident I approved it. The point is that the client is cheating me because he is saying now that the item I sold to him it doesn`t work and I said clearly that it didn’t have this feature and it is on its listing, too. I think he bought it by a mistake and then he wants to endorse it to me. I tried to convince him but he didn’t respond my e-mails. So I don't have to do any refund. It was completely his fault. What can I do?, Paypal only offers support to buyers and it is an unfair case against a seller.

Thanks in advance for any help!

[lancelotme]

You keep talking about opening a dispute?

The buyer asked to return for refund and you agree.

then you wait for the return to arrive and issue a refund.

Seller cannot open a dispute,only buyer can.

Reporting a buyer before seeing the item is not nice.

You should quit being a seller,not everyone is cut out to be a retailer.

[DPCreations]

@ricvantri

Buyer did nothing wrong.  Buyer requested return and you provided it voluntarily.  Why would you report a buyer who did nothign wrong?

Maybe there were issues with the buyer but they are irrelevant as you closed the transaction by refunding.

[sharpiemarker]

I'd never try to handle my business with a smartphone.  Things like tapping the wrong button or you can't fully see the info you need to see because of screen size is a concern.  iPad/iPad Pro via browser, maybe ok, but not smartphone.