Paypal says my valid tracking number is invalid

ispeakcute
Contributor
Contributor
I've tried entering the tracking number both ways, with and without spaces, to two of my orders so I can get the funds released but paypal keeps saying the tracking number is invalid even though it's a legit number. I don't want to get boned on this so what can I do?
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

It says tracking may be invalid now, but who knows if it will still say that in a couple of days.  If it still says invalid on PayPal after a couple days because the system does have delays in confirming delivery or you can't enter it, call PayPal up and speak with a rep and have them add it/track it.

 

How did you send out your packages? Priority Mail? First Class package? Media Mail, Parcel Post?  What's the expected delivery date showing on the tracking?  If USPS tracking says that the packages are accepted, it should list an expected delivery date.  You use those dates + 3 or 4 days as a deadline to call PayPal about it or check back with your account for any updates.


Kudos & Solved are greatly appreciated. 🙂

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22 REPLIES 22

DPCreations
Frequent Advisor
Frequent Advisor

What tracking number?  Where did you get the tracking number?

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ispeakcute
Contributor
Contributor
I shipped out through USPS since UPS was to expensive for a few drawings.
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DPCreations
Frequent Advisor
Frequent Advisor

What is the status of the tracking as displayed on the USPS.com website?

 

Did you add the tracking number to the PayPal transction when you shipped the item?  Did you use a PayPal shipping label?

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ispeakcute
Contributor
Contributor
Status on both packages is saying accepted since it just got dropped off today. I didn't use the paypal print out since I've been told the tracking number is used all the same way (even seen others post on here how the tracking number is still considered invalid even on the paypal shipping labels). I updated the orders with the tracking numbers since that's how I'm getting the invalid status on the orders.
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DPCreations
Frequent Advisor
Frequent Advisor

I always at the USPS tracking numbr to the PayPal transaction when I ship something.  That's the first place PayPal will look for an update.

 

 

I'm confused about exactly where you are trying to add tracking numbers.

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ispeakcute
Contributor
Contributor
Lol okay. I go to the order in my activity and click "add tracking number" then after I have entered the number in, I update the order and at the bottom of the transaction it's shows the tracking number and says then it's invalid. Even though it's a legit tracking number. I'm trying to figure out why it is saying that so I can get paid since my account has this silly 21 day waiting hold on my money and says if I add a tracking number it will released the money earlier. (Issue is a number has been added, paypal says it's invalid even though it's really not and I just want to get paid)
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DPCreations
Frequent Advisor
Frequent Advisor

On my PayPal page I have tabs for activity and summary, no tab for orders.  Where do you find "orders" on your PayPal site?

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ispeakcute
Contributor
Contributor
I just clicked on the pending hold amount and it takes me to the pending transactions page where I see my two orders still pending. I just click on details then it shows me the information there. At the bottom of the page, it shows that tracking status which is there, it says the number is invalid. Wish I could post images so you could see what I'm talking about.
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DPCreations
Frequent Advisor
Frequent Advisor

Did you have a chance to specify that it was  a USPS tracking number and not a UPS number?

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