Hello @Temp20231127F
Welcome and thanks for posting your question in the PayPal Help Community!
I understand you're looking to get refund for receiving a different product. In Significantly Not as Described Claims, PayPal may require you to ship the item back to the seller at your expense and to provide proof of delivery to process the refund. Without return shipping confirmation, PayPal may not be able to issue the refund.
Once you escalate the claim, PayPal review the information submitted by both parties and will update you with the return shipping address to return the item back to the seller. If you've not received any update about the return shipping address, please contact the support team to get the details.
If you used your card to make the payment, you have the option to dispute the transaction with your card issuer. You must choose whether to pursue a dispute with PayPal or with your card issuer. As you have already disputed the charge with PayPal, I would suggest you to wait for the outcome. Please refer to the PayPal purchase protection policy for more information on dispute process.
I hope the information provided is able to assist with your concerns.
Bindu
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