PayPal Community

PayPal_Bindu · ‎Dec-01-2023

Hello @authorniki Thank you for joining the PayPal Help Community! I appreciate your interest in PayPal credit and cashback Mastercard. Sorry to know that you're able to get PayPal credit and cashback Mastercard. PayPal Cashback Mastercard applications are subject to credit approval. You must be at least 18 years old and reside in the US or its territories to apply. If you have been declined for PayPal Credit, you should receive an email with more information about why your application for PayPal Credit was unsuccessful. More information about PayPal Credit can be found here. Good luck, Bindu

PayPal_Bindu · ‎Dec-01-2023

Hello @Temp20231127F Welcome and thanks for posting your question in the PayPal Help Community! I understand you're looking to get refund for receiving a different product. In Significantly Not as Described Claims, PayPal may require you to ship the item back to the seller at your expense and to provide proof of delivery to process the refund. Without return shipping confirmation, PayPal may not be able to issue the refund. Once you escalate the claim, PayPal review the information submitted by both parties and will update you with the return shipping address to return the item back to the seller. If you've not received any update about the return shipping address, please contact the support team to get the details. If you used your card to make the payment, you have the option to dispute the transaction with your card issuer. You must choose whether to pursue a dispute with PayPal or with your card issuer. As you have already disputed the charge with PayPal, I would suggest you to wait for the outcome. Please refer to the PayPal purchase protection policy for more information on dispute process. I hope the information provided is able to assist with your concerns. Bindu

PayPal_Bindu · ‎Dec-01-2023

Hello @troublee13 Thank you for joining the PayPal Help Community and posting your question here! I am sorry to hear about the issue with your purchase. f there's any issue with the purchase, PayPal purchase protection policy covers the payment and helps you to get refund if certain requirements are met. Please report the issue with the purchase in the resolution center of your PayPal account. You can find the information on how to report a purchase in your PayPal account here : How do I open a dispute with a seller? If the dispute is about receipt of a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at the buyer's expense and then provide Proof of Delivery to initiate the refund process. More information about PayPal's purchase protection policy can be found here. If you face any trouble while disputing the purchase, please get in touch with the support team to help you further. I hope this information helps you, Bindu

PayPal_Bindu · ‎Dec-01-2023

Hello @Kama8 Welcome to the PayPal Help Community and thanks for posting here! I see you're looking to transfer your funds from your PayPal account to your bank account. The PayPal Sandbox account is an environment for testing only and the money in sandbox accounts is not real, and cannot be withdrawn to a real bank or card. If some one initiated a payment to your PayPal account, you will always be notified the details of the payment via email and the money will be available in your PayPal balance. Here's the article with the information on how to receive money through PayPal : How do I receive money through PayPal? You can also refer this page to find the information on how to withdraw the funds from your PayPal balance : How do I withdraw money from my PayPal account? I hope this information helps you, Bindu

PayPal_Bindu · ‎Nov-24-2023

Hello @Temp20231122T Congratulations for your first post in the PayPal help Community and welcome! I see you're looking to set the payments to be paid in the payment issuer's currency. You can send and receive money in multiple currencies with PayPal. Your primary balance is your default currency which is used to send and request payments. When making a payment, you can adjust your primary currency as per the receivers preference. You can find some information on how to manage currencies in your PayPal account here : How do I manage my currencies in PayPal? I hope this information helps, Bindu

PayPal_Bindu · ‎Nov-24-2023

Hello @Sewing2gether and @jin88 Thank you for writing in the PayPal Help Community and thanks for posting here! I do understand your concern regarding your account being limited. From time to time, PayPal may request you to provide some extra information about your account to verify the details provided in your account. Here's some information on the documents accepted by PayPal to remove the limitations in your account : What kind of documentation can I provide to remove my account limitation? As you were not able to provide a government-issued tax exemption document for your charity, please contact the support team to help you with what next to done and help you accordingly. I hope this information helps you, Bindu

PayPal_Bindu · ‎Nov-24-2023

Hello @Kazi3 and everyone, Welcome to the PayPal Help Community! Our apologies for the inconvenience you’ve experienced with the cancellation of subscriptions in your accounts. I would recommend you to submit a ticket with the merchant technical team to so that they can take down your specific account information and add it to the record to resolve it soon. Good luck, Bindu

PayPal_Bindu · ‎Nov-24-2023

Hello @margcol Thank you for joining the PayPal Help Community and posting your question here! Sorry to hear that you've run into some issues while accessing with one of the email addresses of your PayPal account. You can add up to 7 email addresses to your PayPal account. Have you confirmed the added email addresses in your PayPal account? If not, here's the information on how to confirm your email addresses in your PayPal account. It looks like you've opened a new account with one of the email addresses. Have you made any recent changes in your account liking adding or removing the email addresses? if not, I suggest you to try to log in to your account with your primary email address or with other added email addresses. Once you're able to access your account, you can add and confirm your email address after closing your new account. If you still face any difficulties while accessing your account, please reach out to the support team to look into this further. Good luck, Bindu

PayPal_Bindu · ‎Nov-24-2023

Hello @TessArtDolls Welcome to the PayPal Help Community and thanks for posting here! I understand your concern about your recent sale which has been disputed by the buyer due to incorrect address. You can offer a partial or full refund in a dispute to resolve it with the buyer. Here's the article with the steps on how to issue a refund in a dispute : How do I issue a refund in a dispute? When you refund a goods or services payment, there are no fees to issue the refund, but the fees to receive the payment aren’t returned. If there's not enough balance in your PayPal account to cover the refund, PayPal may request the money from your bank and this entire process usually takes 3-5 working days for the refund to complete. Once the refund gets completed in your account, you can ask the buyer to re-initiate the payment using correct shipping address. if you still not able to issue the refund, you can reach out to the team to look into this further. Contact options to reach the team can be found here : How do I contact PayPal Customer Service? I hope this information helps you, Bindu

PayPal_Bindu · ‎Nov-23-2023

Hello @Dharmawarrior Thank you for posting your question in the PayPal Help Community! I understand your concern about seeing the double charges for the shipping in your PayPal account. You can reach ShipStation customer support via chat or email to get this checked further. Here's the article with the contact information to reach the ShipStation Support team : ShipStation frequently asked questions I hope this information helps, Bindu

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