PayPal_Martina

Hi @fabian1000,   Thank you for your post and welcome to the Community Forum!   Unfortunately, there is no automatic process to have the currency of your card changed. To do so, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina  ... View more

Hi @Blaq5,   Thank you for your post and welcome to the Community Forum!   If you are logging in from abroad, the system may be asked to complete an additional step as a security measure. Even if you add a new phone number, this would probably not be used as the system may not consider it safe as it's a piece of new information. I would recommend reaching out to our Customer Service directly. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. Here, you can choose the option to 'Call us as a guest'.   I hope this helps. Martina ... View more

Hi @bequshao,   Thank you for your post and welcome to the Community Forum!   Unfortunately, in Georgia, you cannot withdraw your funds to your Mastercard. You can complete withdrawal to your U.S. bank account or to your Visa card.    I hope this helps. Martina  ... View more

Hi @mp4treiser,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot add a card. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from adding a card for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot make a payment. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @Desii,   Thank you for your post and welcome to the Community Forum!   In general, you should be able to see the option to confirm your bank or card in the 'Wallet' section of your PayPal account. If you cannot see it, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina ... View more

Hi @MikeB1-28,   Thank you for your post and welcome to the Community Forum!   Here is all the information regarding the PayPal Cash account.    I hope this helps. Martina    ... View more

Hi @mohsaied,   Thank you for your post and welcome to the Community Forum!   If you have provided a card or bank statement, it may be that your account has been limited. If that is the case, you should be able to see in your Resolution Centre an open case with some steps to complete. Is this the case? If yes, it may take 3-5 days for the relevant team to review your documents. If you do not see any open cases, are you trying to confirm your account? If yes, here is how to do so.    I hope this helps. Martina  ... View more

Hi @heinlmic,   Thank you for your post and welcome to the Community Forum!   When uploading documents, make sure to select the document type from the dropdown menu and to write a brief description in the description box. This should activate the 'Send files' button.   I hope this helps! Martina  ... View more

Hi @Lsmith5160,   Thank you for your post and welcome to the Community Forum! The dispute is an initial phase where buyers and sellers exchange messages to find a mutual solution and if you see that there is a message from the seller, it may mean that there is an open case in the dispute phase but not that the seller has actually sent a message. To see if a message was sent to you, simply open the dispute in your Resolution Centre and if you do not see any new messages, it would mean that the notification you see in your Resolution Centre only notifies you that there is a dispute open.   I hope this helps! Martina  ... View more

Hi @2000nayankhokha,   Thank you for your post and welcome to the Community Forum!   If you have entered the incorrect amount to confirm your bank account more than 3 times, our system may disable your bank account for security reasons. If that is the case, please reach out to our Customer Service directly to have the bank account re-enabled. f you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina ... View more

Hi @dustdy,   Thank you for your post and welcome to the Community Forum!   First, I would recommend trying to unlink your PayPal account from your PS4 account and then to re-add it again. Then, if this does not work, please reach out to Sony directly.    I hope this helps. Martina  ... View more

Hi @das_vargas,   Thank you for your post and welcome to the Community Forum!   In general, you may receive that error message if, for example, you are trying to dispute a payment that has already been refunded, if you are trying to dispute a payment received or a withdrawal or if you are trying to dispute a payment that has not been completed yet. As you mentioned that you completed an authorisation, this is an agreement between buyer and seller and the payment will be completed only if the merchant processes and confirms the order. The difference with a normal payment is that, usually, the authorisation remains pending until the merchant decides to process it. If the payment has not been processed yet, you would not be able to dispute it as we don't know whether the merchant will complete the order.    I would recommend reaching out to the merchant first. Then, if the payment is completed but you do not receive anything, then you can file a claim from your Resolution Centre.    I hope this helps! Martina ... View more

Hi @alkagaming,   Thank you for your post and welcome to the Community Forum!   In general, you should be able to provide the requested documents to your Resolution Centre. If you are facing an issue doing so, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please contact our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina  ... View more

Hi @RussellVFriesen,   Thank you for your post and welcome to the Community Forum!   Here is how to transfer your PayPal balance to a Prepaid Card in the U.S.    I hope this helps! Martina  ... View more

Hi @drewthegoat,   Thank you for your post and welcome to the Community Forum!   Our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina ... View more

Hi @TomV23,    Thank you for your post and welcome to the Community Forum!   You may be facing a technical issue. You can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @vdbcollection,   Thank you for your post and welcome to the Community Forum!   It seems like the system needs you to complete an additional verification process to let you add an additional bank account. Usually, this is done to increase the security of your account. You can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!    I hope this helps. Martina  ... View more

Hi @Kbh88,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that there was an unauthorised payment on your PayPal account. If the case was not accepted, you should be able to appeal the decision from the 'Action' section next to the closed case in your Resolution Centre. If you cannot see this option, it may be that you cannot appeal the case. However, I would recommend reaching out to our Customer Service directly and request that the case is reviewed again. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina  ... View more

Hi @SAMOSCY,   Thank you for your post and welcome to the Community Forum!   Is the payment showing in your PayPal account Activity as 'Completed'? If yes, it means that the payment went through correctly and I would recommend reaching out to eBay for more information. If the payment is showing as 'Pending', it means that the transaction has not been completed yet. If the payment is completed but you don't receive what you bought, you can always dispute the payment.    I hope this helps, Martina ... View more

HHi @Vanessa0419,   Thank you for your post and welcome to the Community Forum!   If you are unable to locate your withdrawal after 7 days, I would recommend reaching out to your financial institution first. Then, if the amount has not been posted to your bank account after 14 days, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @EllenHar,   Thank you for your post and welcome to the Community Forum!   In general, once a transaction has been completed, you would not be able to change the payment method. Our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings but in the future, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina    ... View more

Hi @trongnga,   Thank you for your post and welcome to the Community Forum!   It seems like a technical issue may be occurring. I would recommend clearing cache and cookies, deleting the browser history and waiting for 48 hours without accessing the account to let the system reset. This may help you solve the issue! Otherwise, your brother will need to contact our Customer Service directly as our system may be preventing the access to the account for security reasons.    To contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I  hope this helps. Martina  ... View more

Hi @anasri92,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that you have been unable to reach out to our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina ... View more

Hi @Tyson20,   Thank you for your post and welcome to the Community Forum!   If you have been requested to provide additional information, it sounds to me as though your account might have been limited. In general, an account can be limited for multiple reasons such as, for example, comply with regulatory requirements, to ensure we’re in compliance with your state’s regulations or if the activity on the account is considered at high risk. You can find additional information here.   I hope this helps! Martina  ... View more

Hi @Will2430,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot withdraw to your card. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from withdrawing to your card for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @torbenns,   Thank you for your post and welcome to the Community Forum!   There may be multiple reasons why you cannot close your account. For example, do you have any pending transactions or a negative balance? If not, please check your Resolution Centre to make sure that there are no pending issues requesting your action. If you cannot see anything on your Resolution Centre, check your Account Settings to make sure that no pre-approved payment agreements are active and your Account Summary to see if any withdrawals or payments have been made within the last 2 weeks.    I hope this helps. Martina  ... View more

Hi @fotofanatico,   Thank you for your post and welcome to the Community Forum!   In general, the merchant does not have access to your PayPal account. However, they could request you to accept the terms of an automated payment agreement, where the merchant can automatically charge your account based on the recurrence determined by your contract with them. If you did not accept the terns, though, the contract should not be initiated. However, you can check your pre-approved payment agreements by following these instructions.    I hope this helps. Martina  ... View more

Hi @Aplus96,   Thank you for your post and welcome to the Community Forum!   You are correct: in your Country, it is not necessary to add a card or a bank account to receive payments. If you did not receive a communication asking you to claim the payment or informing you that a payment has been sent to you, it may mean that the payment was not sent correctly. I would recommend not shipping the item until the payment has been sent to you. You can reach out to your counterpart and ask them to reach out to us for more information.  ... View more

Hi @Toxito,   Thank you for your post and welcome to the Community Forum!   In general, if you have been requested to provide your photo ID, then I believe that this information is mandatory. As photo ID we can accept your National ID, driver's licence or passport.    I hope this helps! Martina  ... View more