PayPal_Martina

Hi @Samerkaradsheh2,   Thank you for your post and welcome to the Community Forum!   If you have an available balance, you can withdraw it to your card by clicking 'Transfer Money' below your balance. Otherwise, you can also withdraw your funds to your bank account.    I hope this helps! Martina ... View more

Hi, there!    Thank you for your posts and welcome to the Community Forum!   @Joojalq - From what you mentioned, it sounds like our system is preventing you from completing the payment for security reasons. Unfortunately, we would not be able to manually change the security settings but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!    @Kelfox2000 - It sounds to me as though your account has been limited. Limitations can happen for various reasons but usually, it is to comply with banking regulations. In order to solve the issue, you need to provide the requested information to your Resolution Centre.    I hope this helps! Martina  ... View more

Hi @Kennawwbabe,   Thank you for your post and welcome to the Community Forum!   From what you mentioned, it sounds like our system is preventing you from completing the payment for security reasons. Unfortunately, we would not be able to manually change the security settings but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!    I hope this helps. Martina  ... View more

Hi @sueshells,   Thank you for your post and welcome to the Community Forum!   In general, when a refund has been issued, the money will go back to the original funding source. If the payment was completed with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source. If the payment was originally funded from your PayPal balance, the amount will be returned to the balance and if your bank account was used, the money will be refunded to that bank.   I hope this helps. Martina  ... View more

Hi @Amy215,   Thank you for your post and welcome to the Community Forum!   In general, if you sold an item and you received the payment for what you sold on your PayPal, you only need to ship the item. You will not need to forward the amount to any third parties or involve any other parties.    I hope this helps. Martina  ... View more

Hi @didi1118,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that this happened! In general, our Seller Protection policy covers in case the item is returned to you in a more damaged condition than the one claimed by the buyer. In this case, if the case is still open, simply let us know the status of the item and we will instruct you on how to proceed further. If the case is already closed, you can appeal it from the section 'Action' next to the closed case in your Resolution Centre.    If the damage is the reason why the item was returned in the first place, we would not be able to cover the situation, I am afraid. You can find more information by clicking 'Security' at the bottom of any PayPal webpage.    I hope this helps. Martina ... View more

Hi @OJomaO,   Thank you for your post and welcome to the Community Forum.   Creating an account in a country different from yours because we do not offer our service in your Country does not align with our Terms and Conditions and I would discourage you to do so in the future. When this happens, most of the time the account is permanently limited and the funds held for 180 days for security reasons. I would recommend contacting our Customer Service directly for more information. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps. Martina  ... View more

Hi @Sevenchakra,   Thank you for your post and welcome to the Community Forum!   Do you have a Business account? If yes, it sounds like we are requesting a Distribution Statement that shows the details of the beneficiaries of the Business itself. For more information, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina    ... View more

Hi @Theonic,   Thank you for your post and welcome to the Community Forum!   in general, when you complete a purchase on eBay if you don't log in to your PayPal account the purchase will be completed through guest checkout and this would explain why you still see the charge related to PayPal. Any additional charges for these payments would be initiated by your card issuer directly and not by PayPal. I would recommend contacting them for more information.   I hope this helps! Martina  ... View more

Hi @furiqus,   Thank you for your post and welcome to the Community Forum!   If you registered your card in USD on your PayPal account but the payment you have to send is in another currency, at checkout you will be asked whether you want PayPal to convert the amount or if you prefer letting your card issuer convert it. If you choose PayPal, you will be able to see beforehand any additional charges before confirming the payment.    I hope this helps! Martina  ... View more

Hi @todewale,   Thank you for your post and welcome to the Community Forum!   In general, you can send a payment to an Indian PayPal account only if the transaction is completed for 'Goods and Services' as PayPal accounts in India cannot accept personal payments.    I hope this helps. Martina  ... View more

Hi @Robert030,   Thank you for your post and welcome to the Community Forum!   In order to claim a payment, you would need to verify your email. After doing so, you should be able to claim the payment. If not, there may be another issue. For example, the payment may have been sent in a currency that you have not added to your balance yet. Also, please check your pending balance as well, as the amount may have been held due to a dispute or, in case you sold an item, due to a standard process.    I hope this helps! Martina  ... View more

Hi @rain_margarett6,   Thank you for your post and welcome to the Community Forum!   In general, you may be able to add your savings account to your PayPal account, but unfortunately, you would not be able to use it as a funding source or to withdraw funds.    I hope this helps. Martina  ... View more

Hi @mjferinco,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that you cannot send money to your friend. In general, there may be multiple reasons why you cannot send a payment. For example, your account may have been limited and in that case, you can resolve the issue by completing the steps in your Resolution Centre. Also, it may be an issue related to your card directly and if this is the case, I would recommend reaching out to your card issuer. It could also be a problem related to the receiver's account! In that case, the receiver can contact us to solve the issue.    Otherwise, the payment may be prevented by our system for security reasons. In that case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!     I hope this helps. Martina  ... View more

Hi @Mysticstreete,   Thank you for your post and welcome to the Community Forum!   The timeframe to review documents depends on various factors such as, for example, the impact of the issue on your account and the volume of cases worked by the relevant team. As soon as there are any updates, you will receive an email notification!    I hope this helps. Martina  ... View more

Hi @Alma14,   Thank you for your post and welcome to the Community Forum!   In general, you can withdraw your funds to a linked bank account or card. Also, you can use Gcash to withdraw your funds.    I hope this helps. Martina  ... View more

Hi, there!    Thank you for your posts and welcome to the Community Forum!   @Vishal080 - from what you mentioned, it sounds like your account has been restricted. In that case, please log in to your Resolution Centre and complete the steps by providing the requested information to resolve the matter.    @KEffat - It sounds to me as though the payment was blocked due to security reasons. I would recommend asking the sender to reach out to us to resolve the matter.    I hope this helps! Martina  ... View more

Hi @grewalsaab51,   Thank you for your post and welcome to the Community Forum!   If you have linked your PayPal account to an app as a payment method, you will need to log in to that app to remove it. However, if you have created a pre-approved payment agreement while adding your PayPal account to the app, you can also cancel this agreement from your PayPal settings. Here is how.    I hope this helps! Martina  ... View more

Hi @lightning200605,   Thank you for your post and welcome to the Community Forum!   In order to receive the 4-digit code, you need to confirm your card. Then, here is how to find your code.    I hope this helps! Martina  ... View more

Hi @zorp6,   Thank you for your post and welcome to the Community Forum!   In general, the process to charge your bank account and the process to receive a refund are different. When you make a payment using your bank account, we charge your bank account at a later stage (usually 5-7 days after) and if at the time of the charge your bank refuses to accept the debit, we will try to charge a different payment method such as for example, your balance. This can cause a negative balance if you do not have any available PayPal funds at the time. If in the meantime, you receive a refund, the refund will remain 'Pending' until the initial transaction has been completed. If the transaction completes with a charge to your balance, the refund will be added to your balance resolving the negative amount.    I hope this helps! Martina  ... View more

Hi @Stanlee,   Thank you for your post and welcome to the Community Forum.    If our system has given you an error while payment with your PayPal Credit account, it may be that PayPal Credit is not available at that time to make the purchase. This can happen for multiple reasons as, for example, the reasons you listed above. Also, it may be that PayPal Credit has been made unavailable for that purchase as a security matter. In this case, we cannot change the security setting but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please use a different payment method to complete your purchase.   I hope this helps! Martina  ... View more

Hi @Dhan21,   Thank you for your post and welcome to the Community Forum!   In general, if your card has been denied it means that you have not been charged. Also, there may be multiple reasons why your card has been denied. For example, it may be that your card is not active and in this case, please reach out to your financial institution directly. It may also be that your account has been limited and in that case, simply complete the steps in your Resolution Centre. Otherwise, it may be that your card has been declined to security reasons. In that case, I would recommend using an alternative payment method.    I hope this helps! Martina  ... View more

Hi @chrgeo,   Thank you for your patience while we're getting through our messages!    In general, you should be able to add your card again if you have removed it from your PayPal account. If you can't do so, it may be for multiple reasons. For example, your account may have been limited and in that case, simply complete the steps in your Resolution Centre. Also, it may be that our system is preventing you from adding the card for security reasons and in that case you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. Otherwise, the card may have been disabled by the system for security purposes. In this case, the card may need to be manually re-enabled by one of our agents. To do so, please call out Customer Service directly. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

Hi @Doug2315,   Thank you for your post and welcome to the Community Forum!   In general, our security system considers a variety of factors at each transaction before it's completed and sometimes, for security reasons, a payment method may be made unavailable. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, I would recommend adding and using a different payment method.    I hope this helps! Martina  ... View more

Hi @ghalib91,   Thank you for your post and welcome to the Community Forum!   In general, our security system considers a variety of factors at each transaction before it's completed and sometimes, for security reasons, a payment method may be made unavailable. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, I would recommend adding and using a different payment method.   I hope this helps! Martina  ... View more

Hi @Mthukia,   Thank you for your post and welcome to the Community Forum!   If you forgot your password, you can follow these steps to recover it and log in to your PayPal account. If you simply want to update your password and security questions, here is how to do so.    I hope this helps! Martina  ... View more

Hi @Ciara324,   Thank you for your post and welcome to the Community Forum!   Here is how to transfer your contributions to your balance. If you are facing issues in doing so, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If this does not work, please reach out to our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi @StuUK,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that this happened. In case of an unauthorised payment, PayPal offers protection and you will receive a refund once the relevant team reviews your case and detects the unauthorised activity. To increase the security of your account I would recommend updating the password of your email address as well and running an antivirus scan.    I hope this helps. Martina  ... View more

Hi @Bt-X99,   Thank you for your post and welcome to the Community Forum!   In general, our Buyer Protection policy covers in case of an Item Not Received, for an Item Not As Described at the time of delivery, for a Billing Issue or for an unauthorised transaction. If you have spent money towards a game that is now terminating, we would not be able to cover this situation as it is not included in our Buyer Protection policy. You can find more information by clicking 'Security at the bottom of any PayPal webpage.    I hope this helps. Martina  ... View more

Hi @daitranthanhhoa,   Thank you for your post and welcome to our Community Forum!   You can send money requests through PayPal.Me to receive a payment to anyone with or without a PayPal account in the countries where the service has launched. The recipient of your request can then send you money through the PayPal.Me experience, and if needed, we will help them to set up a PayPal account. Even if a sender has a PayPal account but is payment with a card that is not linked to that account, they can still make the payment.    I hope this helps! Martina  ... View more