Hi @ramygouda,   Thank you for your post and welcome to the Community Forum!   There may be multiple reasons why you cannot receive a payment. For example, it may be that your account has been limited and that, due to this, you cannot receive payments until the restriction has been removed. If this is the case, simply login to your Resolution Centre, complete the steps and provide the requested information. Otherwise, the error may be related to the sender's account and I would recommend asking your counterpart to contact us directly.    I hope this helps! Martina  ... View more

Hi @Welty75,   Thank you for your post and welcome to the Community Forum!   Generally, in the U.S. when you transfer to an eligible Visa or MasterCard Debit Card, the amount should show in your card after approximately 30 minutes. If this does not happen, I would recommend waiting for at least 24 hours and if you are still unable to locate the amount, please reach out to our Customer Service directly: one of our agents can initiate a funds trace and help you retrieve the amount. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi @Eric19932,   Thank you for your post and welcome to the Community Forum!   If you cannot cancel the eCheck, it may be that the amount has already been charged to the buyer's bank account and it's on its way to your PayPal balance. Sometimes, the expected clearing date is not accurate as it always considers only general timeframes. For example, eChecks are usually cleared between 3 and 6 business days, but it may take longer. I would recommend waiting a bit more for the amount to reach your PayPal balance. I would highly recommend holding off to shipping the item until the payment has been completed.    I hope this helps! Martina  ... View more

Hi @Vikasavic,   Thank you for your post and welcome to the Community Forum!   In general, once a withdrawal has been completed, you cannot reverse it back to your PayPal account anymore. However, if after 48 hours you are still unable to locate the amount, please reach out to our Customer Service and one of our agents will request that a trace is initiated on the withdrawal. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina      ... View more

Hi @Doug970,   Thank you for your post and welcome to the Community Forum!    Due to banking timeframes, if the payment has been charged to your bank account, it may take a couple of days for the refund to be released as this process may not immediate. I am sorry for the miscommunication! We do not offer compensation for overdrawn, I am afraid.    I hope this helps! Martina  ... View more

Hi @Demiroache,   Thank you for your post and welcome to the Community Forum!   In general, we can only refund a transaction to the original funding source used to pay the initial payment. Due to this, if you paid using a card, the refund can only be issued to that card. If the card has been disabled or deleted, please reach out to your card issuer and let them know that you have received a refund to that card: they will be able to redirect the funds to another card or another source. Also, once the refund has been completed, we would not be able to reverse it as we do not have control over those funds any longer.    I hope this helps! Martina  ... View more

Hi @Vickster75,   Thank you for your post and welcome to the Community Forum!   In general, when you make a payment and fund the transaction with your card, the amount is immediately charged once the transaction shows as 'Completed' in your PayPal account. If you paid using your card but the amount was not charged, it may be that the transaction on your PayPal account was still 'Pending'. This may happen for multiple reasons such as, for example, if the amount is 'Unclaimed' or if you made an authorisation. In the first case, you can cancel the payment from your PayPal account. In the second case, an 'Authorisation' is an agreement between buyer and seller and the payment will be completed only if the merchant processes and confirms the order. The difference with a normal payment is that, usually, the authorisation remains pending until the merchant decides to process it and if this does not happen within 30 days, the amount is automatically reversed.    I hope this helps! Martina  ... View more

Hi @Missingarm,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that there are unauthorised transactions in your PayPal account. Here is how to dispute the payment. Also, I would recommend changing the password and security questions of your account.    I hope this helps! Martina  ... View more

Hi @lokisol,   Thank you for your post and welcome to the Community Forum!   If you are receiving this message, it may be that you had already linked your email to a PayPal account. Have you ever had another PayPal account in the past or remembering using that email address on our website before? I would recommend checking your email inbox to see if you received any communication from us in the past. If yes, you can recover your password to that PayPal account and close it. Then, you will have the option to add that email address to your other PayPal account, if you prefer.   I hope this helps! Martina  ... View more

Hi @ed-enam,   Thank you for your post and welcome to the Community Forum!   As this is not a Customer Service channel, I would recommend calling our Customer Service again to receive more information. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    Thanks.  Martina  ... View more

Hi @Vinylpussycat,   Thank you for your post and welcome to the Community Forum!   From what you reported, it seems like we have received evidence of the item being delivered to you. I would recommend contacting our Customer Service and request the tracking number to track the return of the item. Generally, in fact, we can only refund the buyer during a case for an Item Not As Described if the item is returned to the seller. Even if this may not happen all the time as we may not ask the buyer to return an item if they received an empty box or a switched worthless item, for example, our policy has not changed. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi @paulodaoayan,   Thank you for your post and welcome to the Community Forum!    In general, there may be multiple reasons why our system is preventing you from completing a payment. For example, it may be that you do not have available funds or that your account has been limited. In that case, simply login to your Resolution Centre and complete the steps. Otherwise, it may be that the payment is being prevented for security reasons. In that case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! Martina  ... View more

Hi @BN1625,   Thank you for your post and welcome to the Community Forum!   In Nepal, you only have the option to send funds. Due to this you cannot receive money and transfer it to your local bank account. Due to Country regulations, in Nepal, you can only use PayPal to make purchases or send money to other PayPal accounts that have the option to receive funds.    I hope this helps! Martina  ... View more

 Hi @ceddy1072,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that you have not heard anything back yet. If you have already provided the requested information, it may be that what you provided could not be accepted, that we need more information from you or that the case is being reviewed by the relevant team. If you have not received any email updates, please contact our Customer Service over the phone to have specific information. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

@veryupsetgrrr @veneta60   Hi there,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that you had unauthorised transactions in your PayPal account! Firstly, please make sure to change your password and security questions to restore the safety of your account. If your claims were not granted, you should have the option to appeal the decision from the 'Action' section next to the closed case in your Resolution Centre. If this option is not available, please reach out to our Customer Service directly.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @Mwilson2,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that your card never came. I would recommend reaching out to our Customer Service to resolve the issue. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

Hi @Jhanice,   Thank you for your post and welcome to the Community Forum!   If you cannot transfer your funds using Gcash, you will need to have activated the pre-approved payment agreement. If you have removed the link, you would not be able to complete the transfer. Here you can find more information.    I hope this helps! Martina  ... View more

Hi @panzerkunst,   Thank you for your post and welcome to the Community Forum!   Regarding the Business Type, you can choose 'Sole Proprietorship' if you have a business registered in your name and that you manage by yourself. Instead, you can use individual when you sell online but without a registered business.    I hope this helps! Martina  ... View more

Hi @suzyscraft,   Thank you for your post and welcome to the Community Forum!   Here you can find more information on our Seller Protection policy. Also, depending on the risk that a transaction involves, our Seller Protection policy may not be applied to certain payments. As the risk is established by the system itself, we would not be able or bypass this evaluation, I am afraid.    I hope this helps! Martina  ... View more

Hi @Joolie1,   Thank you for your post and welcome to the Community forum!   In general, when you make a payment you can choose the funding source that you want to use. If you chose your card but your card was denied, we would try to charge the backup funding source which may be your bank account, if you linked it to your PayPal account, or your balance if you have any available funds. Otherwise, the payment would simply be denied. To see which funding source was charged, please check the details of the transaction in question. If your bank account was charged with a different amount that the one of the purchase, it may be that the remaining amount was charged to a different funding source.    I hope this helps! Martina  ... View more

Hi @haniii670,   Thank you for your post and welcome to the Community Forum!   To send money to another PayPal account, you can follow these steps. I hope this helps!   Martina  ... View more

Hi @Easylivinman,   Thank you for your post and welcome to the Community Forum!   It seems like you are having a technical issue. To resolve the issue, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina  ... View more

Hi @LeonieD,   Thank you for your post and welcome to the Community Forum!   In general, if you make a payment with your bank account as a funding source, the amount is anticipated by PayPal and the payment charged to your bank account 5-7 days after the PayPal payment was completed. If in the meantime the amount is refunded by the seller, the refund may be placed on hold until the charge to your bank account has been cleared. Once your bank account has been charged and you see the charge in your bank statement under the 'Completed' payments and not the 'Pending' payment, the refund would be released.    I hope this helps! Martina  ... View more

Hi @kawoonerz,   Thank you for your post and welcome to the Community Forum!   If you cannot complete the automatic procedure for the verification of your account, I would recommend calling our Customer Service and one of our agents will give you alternative options to complete the process. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

@1mary @Muffie021116   Hi, there!    Thank you for your posts and welcome to the Community Forum.   I am sorry to hear that the items that you received are different than described. In this case, you can file a claim for an 'Item Not As Described' from the Resolution Centre of your PayPal account. You can follow these steps to do so. I would also recommend reviewing our Buyer Protection policy by clicking 'Security' at the bottom of any PayPal webpage.    I hope this helps! Martina  ... View more

Hi @Stotes,   Thank you for your post and welcome to the Community Forum!   In general, when you receive a payment you receive an email with additional information on the transaction, including the full name and email address of the sender. This information can also be found on your PayPal account in the details of the transaction. If you do not recognise this payment, I would recommend refunding it to the sender. Otherwise, you can send an email to the email address from which you received the transaction and ask for more information.    I hope this helps! Martina  ... View more

Hi @Giannis95,   Thank you for your post and welcome to the Community Forum!   If you want to receive money through PayPal, I would recommend clicking on 'Business' at the top of any PayPal webpage to review which options are available in your Country and to see which options are more suitable for you.    I hope this helps! Martina  ... View more

Hi @HarperAvaCo,   Thank you for your post and welcome to the Community Forum!   In general, if you have already provided the requested information but the limitation has not been removed yet, it may be that we are still reviewing what you provided or that we need additional information from you. If this is the case, please note that, sometimes, the Resolution Centre does not update together with the additional request and due to this, we send a personalised email with the details on how to proceed further. I would recommend checking your email and spam/junk folder to see if we reached out to you. Otherwise, please call our Customer Service for an update.    If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

Hi @Pabloandrew,   Thank you for your post and welcome to the Community Forum!    In general, you only have the option to manually accept a payment when the payment remains unclaimed. Usually, this only happens if the payment is sent to an email address that is not confirmed on your account or if the amount is sent is a currency not added to your PayPal balance. In every other case, you do not have the option to accept or refuse payments are amounts are automatically added to your account when a payment is sent to you.    I hope this helps! Martina  ... View more

Hi @Angel1233,   Thank you for your post and welcome to the Community Forum!    I am sorry to hear that you cannot locate the funds that you transferred. Usually, it only takes 24 hours for the amount to show in your bank account. If you are still unable to locate the funds after 14 days, please reach out to our Customer Service directly. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more