PayPal_Martina

Hi @mashadada,    Thank you for posting in the Community!   I am sorry to hear that your limitation has not been resolved yet. If you can see in your Resolution Centre that you've been requested to check your email, please make sure to check your junk/spam folder as well to make sure that you did not miss any communication from us. If you cannot provide any more information in your Resolution Centre, rest assured: we are reviewing your information and we will get back to you soon. If you don't see any open case in your Resolution Centre, it may be that the limitation has been resolved but that your account has not updated yet. In that case, you can  try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @Ferox1,   Thank you for posting in our Community Forum!   Sorry you've been waiting a long time to have the limitation resolved. Due to the current situation, we have been working with reduced staff and this may be causing delays. In general, if you have provided the requested information but the limitation has not been resolved yet, it may be that we need more information from you or that the case is still being reviewed. I would recommend checking your email inbox and junk/spam folder as all updates are sent to the primary email linked to your PayPal account. Remember to also keep monitoring your Resolution Centre for any updates.    I hope this helps! Martina  ... View more

Hi @LouiseT80,   Thank you for your post and welcome to the Community Forum!   If you are unable to respond to the Community Forum, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @mr_ezpz_okay,   Thank you for your post and welcome to the Community Forum!   In general, in Algeria, to start accepting payments you simply need to verify your PayPal account by confirming a card, and then choose a Visa card or U.S. bank account for your withdrawals. In the Summary page of your PayPal account, complete the steps suggested in the bar under your name and we’ll help you get set up. Once you start receiving payments, both commercial and personal payments you receive go to your pending balance. They belong to you, but you can't use them or withdraw them usually for 30 days. This is a holding period for new sellers. We’ll review it later when you have a successful selling history with us and then the payments you receive will be added to your available balance.   On the first day of every month, your available balance is transferred automatically to the Visa card or U.S. bank account that you selected. This automatic transfer is free. You can also withdraw payments from your available balance at any time.    I hope this helps! Martina  ... View more

Hi @Harshrajsinh,   Thank you for your post and welcome to the Community Forum!   Unfortunately, you would not be eligible for the cashback if the transaction has been refunded.    I  hope this helps! Martina  ... View more

Hi @minol99,   Thank you for your post and welcome to the Community Forum!   If your funds were released but you still cannot withdraw your funds, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina    ... View more

Hi @Alfiannanda,   Thank you for your post and welcome to the Community Forum!   It sounds like our system may be preventing you from accessing your account for security reasons. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @Steves57,   Thank you for your post and welcome to the Community Forum!   In this case, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @Junie_1985,   Thank you for your post and welcome to the Community Forum!   If you need to buy an App from your Google play store, you can use PayPal as a payment method.    I  hope this helps! Martina  ... View more

Hi @,PW170   Thank you for your post and welcome to the Community Forum!   Here are the steps to download your account activity.    I hope this helps! Martina  ... View more

Hi @efreelancer,   Thank you for your post and welcome back to the Community Forum!   All of @sharpiemarker suggestions were correct! If you are using a VPN, though, this could be the reason why you may be facing issues. We do not allow the use of VPN on our platform as our service is Country-specific. I would recommend switching it off before trying to complete the payment.    I hope this helps. Martina  ... View more

Hi @,Clementchesa   Thank you for your post and welcome to the Community Forum!   If you cannot complete the reset password process, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @MissElenaMaria,   Thank you for your post and welcome to the Community Forum!   Did you complete the payment in a different currency, by any chance? If yes and you chose to change the currency with your card issuer, this could explain why you were charged a fee. I would recommend contacting your financial institution for more information if the amount is not showing on your PayPal account.    I hope this helps! Martina  ... View more

Hi @DOONE1972,   Thank you for your post and welcome to the Community Forum!   It sounds like you may not be able to accept payments right now. Usually, this can happen for Country restrictions or due to an account limitation. In this last case, please complete the steps in your Resolution Centre to resolve the issue. You can also reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @Jimbobst250,   Thank you for your post and welcome to the Community Forum!   I would recommend checking that your direct debit mandate has been accepted. You can check it from your PayPal Credit Account Settings.    I hope this helps! Martina ... View more

Hi @Anniedean18,   Thank you for your post and welcome to the Community Forum!   If you only provided your counterpart with your PayPal email to receive a payment, the account is safe. However, don't ship the item before the amount has been received.    I hope this helps! Martina  ... View more

Hi @ElyLuigiYoung,   Thank you for your post and welcome to the Community Forum!   For this specific issue, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @Sonjules,   Thank you for your post and welcome to the Community Forum!   You can change the currency of your balance by clicking the 3 dots next to the given currency.    I hope this helps! Martina  ... View more

Hi @Gerald19871107,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot withdraw. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from withdrawing for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina  ... View more

Hi @Belle447,   Thank you for your post and welcome to the Community Forum!   If we held the amount of the transaction and your account went negative, it sounds like a case has been filed, if that is the case, you should be able to complete the refund from the case directly. If you want to pay the negative balance using your card, I would recommend giving us a call. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.Then, one of our agents can transfer you to the correct department.    I hope this helps! Martina  ... View more

Hi @Cat_Campbell32,   Thank you for your post and welcome to the Community Forum!   If you want that the Group name shows when people make donations, you will need to upgrade the account to a business account. Then, you can choose a business name. Even if you are not registered as a charity, if you have a tax exemption document, we may still be able to accept it. If not, your best option is to choose 'Sole Trader' after upgrading the account to Business.    I hope this helps. Martina  ... View more

Hi @J3dis,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot withdraw. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from withdrawing for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @Rahul98077,   Thank you for your post and welcome to the Community Forum!   If you have removed your bank account to any PayPal account, you will be able to add it to your newly created PayPal account. However, please note that we only allow one personal account per person and one business account per company. If you have more than one PayPal account, please delete it.    I hope this helps! Martina  ... View more

Hi @Nestronic,   Thank you for your post and welcome to the Community Forum!   In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue.   I hope this helps. Martina ... View more

Hi @londonclarion,   Thank you for your post and welcome to the Community Forum!   Even if you are not registered with the Company House, if you have a tax exemption document, we may be able to accept it. Otherwise, if the option to select 'Sole Trader' is greyed out, you will need to reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina ... View more

Hi @DL912800,   Thank you for your post and welcome to the Community Forum!   In general, we cannot charge you the amount if the buyer does not dispute the payment.    I hope this helps! Martina  ... View more