PayPal_Martina

Hi @Steichjc,   Thank you for your post and welcome to the Community Forum!   If you sent a payment to an email address that is not linked to a PayPal account anymore, you should have the option to cancel the payment. After doing so, the amount will be reversed immediately but it may take some time to be credited back to you depending on the funding source used for the transaction. If you used a card, for example, it may take up to 30 days. Here is more information.    I hope this helps. Martina  ... View more

Hi @Johnb6677,   Thank you for your post and welcome to the Community Forum!   If you sell regularly, we would recommend creating a business account as 'Individual', 'Sole Proprietorship' or 'Corporation', based on if your company is registered or not. If you only sell occasionally, you can use a personal account.    I hope this helps. Martina  ... View more

Hi @zachary1988,     Thank you for your post and welcome to the Community Forum!   You can turn off the 'One Touch' option from the 'Settings' of your PayPal account profile. Here is more information.   I hope this help. Martina ... View more

Hi @kumarpiyush3012,   Thank you for your post and welcome to the Community Forum!   Unfortunately, you cannot add funds to your PayPal balance in India. You can find more information here. In order to verify your account, instead, you may need to provide some additional information. You can start by adding and confirming a card or a bank account to your account. If you want to receive money, here is the process that you need to complete.   I hope this helps. Martina  ... View more

Hi @,ultimatemvg   Thank you for your post and welcome to the Community Forum!   If you are the buyer, you should not be calculating the seller's fees as these are always at the expenses of the seller and not the buyer. If you are paying in GBP, you can choose to convert the amount to Euro and when you do so, you will see the final conversion fee before confirming the payment. Also, you can pay in GBP and it would be the seller to convert the amount.    I  hope this helps. Martina  ... View more

Hi @Chessnut,   Thank you for your post and welcome to the Community Forum!   In general, you can only add a prepaid, debit or credit card to your PayPal account or a bank account. If the bluebird checks are not included in any of these categories, you would not be able to use them.    I hope this helps. Martina ... View more

Hi @deoomm,   Thank you for your post and welcome to the Community Forum!   If the website where you want to make a payment does not offer PayPal, I would recommend contacting them directly.    I hope this helps. Martina    ... View more

Hi @friedafret,   Thank you for your post and welcome to the Community Forum!   In general, you cannot choose what amount to pay with a specific funding source when you make payments. If you have an available balance and you want to use it, you can select 'Use the balance' when choosing the funding source during checkout and if the balance is not enough to cover the full payment, you will have the option to choose a secondary payment method to complete the purchase.    I hope this helps. Martina  ... View more

Hi @Mutti11,   Thank you for your post and welcome to the Community Forum!   In general, if you sent a payment to the wrong email address and this email address is not linked to any PayPal account, the transaction should show as 'Unclaimed'. This would be the only occasion where you can cancel the payment. Here is how. If this is not the case, to receive a refund please reach out to your counterpart directly by writing to the email address you sent the money to.   I hope this help. Martina  ... View more

Hi @Kaleb_dan,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot make a payment. For example, your funding source may not be active and in that case, please reach out to the issued or the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @nonozy,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot make a purchase. For example, your funding source may not be active and in that case, please reach out to the issued or the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from adding a funding source for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @qmbengage,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot link a card or a bank account. For example, your funding source may not be active and in that case, please reach out to the issued or the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from adding a funding source for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more

Hi @Shahrul_saaudi,   Thank you for your post and welcome to the community forum!   Here is how to withdraw funds to your bank account in Malaysia or to U.S. bank account.    I hope this helps,  Martina  ... View more

Hi @daveb55,   Thank you for your post and welcome to the Community Forum!   As PayPal is a Country-specific service, you would not be able to use your account from abroad and this could be the reason for any issues you may face. I would recommend registering a PayPal account in the Philippines so you can use it when you are located there.    I hope this helps. Martina ... View more

Hi @nurdee,   Thank you for your post and welcome to the Community Forum!   As PayPal is a Country-specific service, there may be limits for withdrawing funds based on where you registered your PayPal account. Also, there may be a minimum amount that you can transfer or a specific timeframe that needs to pass for you to be able to withdraw funds. Firstly, I would recommend confirming your bank account by clicking 'Confirm' in the 'Wallet' section of your account as this should help you solve the problem. If not, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @Owen-Begley,   Thank you for your post and welcome to the Community Forum!   In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @themcbaws,   Thank you for your post and welcome to the Community Forum!   Have you tried using a different browser or device?    Martina  ... View more

Hi @natecraig,   Thank you for your post and welcome to the Community Forum!   In general, when a buyer disputes the payment with their bank, we do not have ownership of the case and due to this, we cannot ask the buyer to return the item. We do offer seller protection when the payment is disputed with the buyer's financial institution but not in case the buyer claims that the item is not as described, unfortunately. I would recommend responding to the case providing as much information as possible in order to dispute the case with the buyer's bank.    I hope this helps. Martina  ... View more

Hi @YimingGuo,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear this! If we could not accept your claim, I would recommend reaching out to your financial institution as they could offer you protection as well.    I hope this helps. Martina  ... View more

Hi @RohithAkula,   Thank you for your post and welcome to the Community Forum!   In general, payments for 'Friends and Family' are free but you may be charged an additional fee if the transaction is a cross-border payment or if it involves a currency conversion. You can find more information here.    I hope this helps. Martina  ... View more

Hi @LeoLeoLeo,   Thank you for your post and welcome to the Community Forum!   It sounds like our systems need additional verification to let you access your account. If you cannot complete that process, your best option would be to call our Customer Service and complete the verification with one of our agents over the phone. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps. Martina  ... View more

Hi @Bika_fish50,   Thank you for your post and welcome to the Community Forum!   It sounds like our system is preventing you from adding the bank as a security matter. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue.   I hope this helps. Martina  ... View more

Hi @hpdpco,   Thank you for your post and welcome to the Community Forum!   As this is a public forum, we would only be able to give you general information. As your issue seems to be quite specific, please reach out to our Customer Service directly.  If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @seremina090488,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot make a purchase. For example, your funding source may not be active and in that case, please reach out to the issued or the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina      ... View more

Hi @Kyle-Tweedie,   Thank you for your post and welcome to the Community Forum!   If you have cancelled the service but you have still been charged due to the pre-approved payment agreement, you will need to report the issue in your Resolution Centre. Depending on the country where you registered your PayPal account, you may be able to report a 'Billing Issue' or an 'Item Not Received'. If the first option is available, you can dispute the payment mentioning that the subscription was cancelled in the past. If this option is not available, you can dispute the payment mentioning that the service that you paid for was not received as it should be cancelled. You can dispute the payment by clicking 'Report a problem' in your Resolution Centre.   I hope this helps! Martina ... View more

Hi @ruchjh,   Thank you for your post and welcome to the Community Forum!   It seems like our system is asking you to complete an additional verification process to access your account. If you cannot complete the process because you do not use that phone number anymore, I would recommend trying to clear your cache and cookies and to delete your browser history. Then, wait for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please call our Customer Service and you can complete the verification process over the phone with one of our agents. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps.  Martina  ... View more

Hi @ESA883,   Thank you for your post and welcome to the Community Forum!   In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue.   I hope this helps. Martina  ... View more

Hi @JR72UK,   Thank you for your post and welcome to the Community Forum!   If you only partially received what you bought, the correct reason for a claim would be 'Item Not As Described' and not 'Item Not Received'. I would recommend trying to appeal your case from the 'Acton' section next to your case in your Resolution Centre and report that what you received was not as described.    I hope this helps. Martina  ... View more

@iaasagri42 @Dariusjacob   Hi there,    Thank you for your posts and welcome to the Community Forum!   In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security setting but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more