PayPal_Martina

Hi @jrodgers02,   Thank you for your post and welcome to the Community Forum!   To check which funding source was used to fund the payment, I would recommend checking the transaction details. If the payment has been funded by your bank account as mentioned, please note that PayPal anticipates the amount and we charge your bank account at a later stage. This usually happens 3-5 working days after the date of the PayPal payment. Also, if the payment was for 'Goods and Services' and you chose the option 'Pay After Delivery', you would only be charged after 14 days.   I hope this helps! Martina  ... View more

Hi @Laura1212,   Thank you for your post and welcome to the Community Forum!   If you are receiving an error stating that your card cannot be used for transfers, it may be that in your Country, you can only withdraw from your PayPal balance to your linked bank account. As PayPal is a Country-specific service, functions to send, receive and withdraw money are different based on where you registered your PayPal account. I would recommend checking our User Agreement by clicking 'Legal' at the bottom of any PayPal webpage for more information.    I hope this helps! Martina  ... View more

Hi @Andreik28,   Thank you for your post and welcome to the Community Forum!   From the screenshot you sent, it seems like you are trying to file a case for the withdrawal. This type of payments cannot be disputed, unfortunately. Please allow up to 72 hours for the withdrawal to complete.    I hope this helps! Martina ... View more

Hi @PhilC2,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot add your card. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from adding a card for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @junkinmike,   Thank you for your post and welcome to the Community Forum and thanks @sharpiemarker for your response!    In general, we would only refund the payment to the buyer once the item has been returned to you. If this happens, you can check the item to see its status. If it's more damaged than what the buyer claims, then you can file an appeal from your Resolution Centre.    I hope this helps! Martina  ... View more

Hi @kishankyada,   Thank you for your post and welcome to the Community Forum!    In general, if you are completing the verification process to start receiving payments in India, you would receive an email once the review has been completed. Here is more information on what you would need to provide.    I hope this helps! Martina  ... View more

Hi @Patient-X,   Thank you for your post and welcome to the Community Forum!   Here you can find all the information related to PayPal Credit. If you have a specific issue, I would recommend giving us a call and one of our agents will be happy to help you resolve the issue. Here you can find the number.   I  hope this helps. Martina  ... View more

Hi @Sadams3433,   Thank you for your post and welcome to the Community Forum!    In general, our Buyer Protection policy covers in case the item you receive is Not As Described at the time of the delivery of the item. Due to this, if the item breaks at a later stage, we would not be able to cover the payment. This would be more of a warranty issue and only the seller can help with that. Here is more information on our Buyer Protection policy. I hope this helps. Martina  ... View more

Hi @Argueta789,   Thank you for your post and welcome to the Community Forum!   Have you ever had another PayPal account? If not, have you ever linked and confirmed your phone number on another PayPal account, including any closed accounts? If yes, this could be the reason why you cannot confirm it. I would recommend calling our Customer Service and one of our agents will review the situation and advise you on what is your best option. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps. Martina  ... View more

Hi @Sckeptyk,   Thank you for your post and welcome to the Community Forum!   If you have opened a dispute, I would highly recommend not closing it if the seller has asked you to do so. This is because once you deliberately decide to close a dispute, you would not be able to open it again. For this reason, if you close the case and the refund is not issued, we would not be able to cover you.    I hope this helps. Martina  ... View more

Hi @kansamuse,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that this happened. If you see unauthorised transaction that do not appear in your PayPal account, I would highly recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina  ... View more

Hi @magicalex,   Thank you for your post and welcome to the Community Forum!   In general, the system will give you 3 attempts to insert the information to complete the identification process. Once all the attempts fail, you will be redirected to uploading your proof of identity and your proof of address. After that, the case will be reviewed by the relevant department and they will send you an email communication as soon as there are any updates!   I hope this helps. Martina  ... View more

Hi @deniemccoy,   Thank you for your post and welcome to the Community Forum!   Here you can find all the information relative to PayPal.me. I hope this helps! Martina    ... View more

Hi @Parris1,   Thank you for your post and welcome to the Community Forum!   Usually, iTunes works through a pre-approved payment agreement and if you cannot send payments to iTunes anymore, it may be that the pre-approved payment was deactivated. To re-activate it, you would need to initiate another agreement directly from the iTunes website.    I hope this helps! Martina  ... View more

Thank you for the response @tindersdown!   In this case, I would recommend reaching out to our Customer Service directly and one of our agents will help you to log in to your account. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @,AndrijaPerunovi   Thank you for your post and welcome to the Community Forum!   Unfortunately, BTC is not covered under our Buyer Protection policy as it is considered cash equivalence. For future reference, I would recommend reviewing our Buyer Protection policy by clicking 'Security' at the bottom of any PayPal webpage.    I hope this helps! Martina  ... View more

H @Fersw,   Thank you for your post and welcome to the Community Forum!   In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina ... View more

Hi @karbe530,   Thank you for your post and welcome back to the Community Forum!   If your funds are automatically transferred to your bank account, it may be that you activated the Automatic Settlement Withdrawal. You should be able to deactivate it from the section 'Settlement withdrawal preferences' in the 'Money' section of your account.    I hope this helps! Martina  ... View more

Hi @randomgeekery,   Thank you for your post and welcome to the Community Forum!   Can I ask you if you have ever added and confirmed your phone number on another PayPal account? If yes, this could be why you cannot confirm it now. I would recommend contacting our Customer Service directly to resolve the matter. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

Hi @pevans80,   Thank you for your post and welcome to the Community Forum!   In this case, if you have already tried different browsers or to clear cache and cookies, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps. Martina  ... View more

Hi @Danquakenbush,   Thank you for your post and welcome to the Community Forum!   Unfortunately, you cannot transfer funds from your PayPal Credit account to a prepaid card.    I hope this helps! Martina  ... View more

Hi @suezo,   Thank you for your post and welcome to the Community Forum!   You can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, it may be that our system is preventing you from withdrawing to that car for security reasons. In this case, your best option would be to use a different card.    I hope this helps. Martina  ... View more

Hi @flowerjacky,   Thank you for your post and welcome to the Community Forum!   In general, there may be multiple reasons why you cannot set a preapproved payment. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from setting the preapproved payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina  ... View more

Hi @Tessey,   Thank you for your post and welcome to the Community Forum!   In cases like this, it may be that there was a miscommunication regarding the return shipping address. The best option would be to give us a call and if the calls drop, to try at a later time. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps. Martina    ... View more

Hi @takigama,   Thank you for your post and welcome to the Community Forum!   When we ask you to return the item within a certain timeframe, it means that you have to ship it and provide a tracking number within that timeframe, not that the item needs to be delivered before that time.    I hope this helps. Martina  ... View more

Hi @lzaragoz,   Thank you for your post and welcome to the Community Forum!   Our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina  ... View more