Hi paramagandi,   Thank you for your post and welcome to the Community forum!   I am sorry to hear about this inconvenience. If you see a notification on your account, it may be that there is a pending issue in your Resolution Centre. If this is the case, please log in to your Resolution Centre where you should be able to see some steps to complete to solve the issue. After providing the requested information, the relevant team will review what you submitted as soon as possible and you will receive an email as soon as there are any updates.    I hope this helps! Martina ... View more

Hi RosemaryF,   Thank you for your post and welcome to the Community forum!   In general, once you initiate a withdrawal, you receive an email update and you also see the withdrawal on your activity as 'Completed', 'Pending' or 'Refunded'. If you do not see the withdrawal transaction, this would mean that the transaction did not go through.    I hope this helps! Martina  ... View more

Hi wizo,   Thank you for your post and welcome to the Community forum!   There may be multiple reasons why you cannot receive money. In order for us to help you better, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps. Martina ... View more

Hi Movori,   Thank you for your post and welcome to the Community forum!   In general, if you added a card to your PayPal account but it's not showing that the time of checkout, it may be that the card is not an available funding source at that time. To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we must change a payment method as a matter of security, or make some funding source unavailable.    Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!    I hope this helps, Martina  ... View more

Hi Mommamac51,   Thank you for your post and welcome to the Community forum!   In general, if you have provided the requested information but the notification has not disappeared yet, it may be that we still need information from you. I would recommend checking your Resolution Centre to see if there are any pending cases. Please, also check your inbox to see if we sent you any updates on your account.    I hope this helps! Martina  ... View more

Hi bettybop6,   Thank you for your post and welcome to the Community forum!   In general, once you have cancelled an automatic payment, you will not have the option to activate the same automatic payment again. Instead, you would need to initiate a new billing agreement with the merchant. You can do so only from the seller's website, I am afraid.   I hope this helps! Martina ... View more

Hi chadmacalma,   Thank you for your post and welcome to the Community forum!   In general, when a refund has been issued, the money will go back to the original funding source. If you paid with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source. If the payment was originally funded from your PayPal balance, the amount will be credited to your balance and if the payment was made through your bank account, the refund will be issued to that bank account.    You can check the original funding source in the details of the transaction. Here you can find more information.    I hope this helps! Martina  ... View more

Hi GeorgeLee412,   Thank you for your post and welcome to the Community forum!   In general, if our Customer Service agent reported that it would not be an issue, I would not worry!    Martina  ... View more

Hi markmicallef,   Thank you for your post and welcome to the Community!   In general, there may be multiple reasons why you cannot add your card to your account. For example, it may be that your card is not active, that it cannot be used online, that your account is limited or that our system is preventing you from adding the card for security reasons. Firstly, please check with your bank if your card is active and enabled for online purchases. Then, check your Resolution Centre to see if there are any pending issues.   If these are not the cases, I would recommend clearing your cache and cookies, deleting your browser history and waiting for 48 hours to let the system reset. This should help you solve the problem. If this does not work, please try to reach out to our Customer Service once more. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi hostmobocom,   Thank you for your post and welcome to the Community forum!   In general, in order to start receiving money in India, you first have to confirm your email address and then to complete an identity verification (KYC). Only if you are a Sole Proprietors or you own a Small Businesses you will need a copy of your Business Registration document or GST certificate. You can find here more information on what to do to start receiving payments.    Here, instead, is a detailed guide on how to complete the verification process.    I hope this helps! Martina  ... View more

Hi lau81_lau,   Thank you for your post and welcome to the Community forum!   When you select a document to upload, please make sure to select a 'Document type' from the dropdown menu that you should be able to see there. Also, please insert a description of the document. This should facilitate the upload of your document!   I hope this helps. Martina  ... View more

Hi hwp,   Thank you for your post and welcome to the Community forum!   In general, if you have just started selling with us and have no prior selling history with us, PayPal may place the payments you receive in your pending balance. This is practised in the effort to provide a safer and protected online payment environment for both the buyer and seller. This process helps to prevent losses, by keeping your money secure. It also makes buyers feel safer and more likely to return and purchase again. The payment is placed on a 21-days hold.   If you are facing technical difficulties, please clear your cache and cookies, delete your browser history and wait for 48 hours to let the system reset. If this does not work, you can ask your buyer to confirm the delivery of the service. In that case, the payment is immediately released.    I hope this helps! Martina  ... View more

@Tipaccio @Attez   Hi there!    Thank you for your post and welcome to the Community forum!   I am sorry to hear that you cannot confirm your bank. If you haven't already, please make sure to clear your cache and cookies, delete your browser history and wait for 48 hours to let the system reset. Otherwise, I would recommend calling our Customer Service to report the issue.    If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

Hi dkimuli,   Thank you for your post and welcome to the Community forum!   In general, if you have removed your funding source from your PayPal account before closing it, you should be able to add them to your new account. If the system is preventing you from doing so, I would recommend trying to clear cache and cookies, to delete your browser history and to wait for 48 hours to let the system reset. If this does not work, please reach out to our Customer Service.    If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.   I hope this helps! Martina  ... View more

Hi samboogem,   Thank you for your post and welcome to the Community forum!   Do you see the refund as 'Completed'? If yes, please note that when a refund has been issued, the money will go back to the original funding source. If you paid with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source. If the payment was originally funded from your PayPal balance the amount will be refunded to your balance.   If the payment was originally funded by your bank account, the money will be initially and temporarily credited to your PayPal balance. Right after, the amount will be automatically transferred to your bank account. Here you can find more information.    I hope this helps! Martina  ... View more

  Hi Fral65,   Thank you for your post and welcome to the Community!   PayPal Credit is a line of credit issued by Synchrony Bank that gives you the flexibility to pay for your purchase now or pay over time. It’s easy to apply and easy to use. You can use it as a funding source and you can use on thousands of websites.    Here you can find PayPal Credit's Terms and Conditions.    I hope this helps! Martina  ... View more

Hi J-me1313,   Thank you for your post and welcome to the Community forum!    In general, you do not need an available balance to make purchases or send payments. If you still want to add funds to your account, you can follow these instructions.    I hope this helps! Martina  ... View more

Hi richmaan,   Thank you for your post and welcome to the Community forum!   I am sorry to hear that this happened. Unfortunately, digital items would not be covered under our Seller Protection policy if the buyer files an unauthorised claim. You can find more information here.   I hope this helps! Martina  ... View more

Hi yeahright,   Thank you for your post and welcome to the Community forum!   In general, if you locate and click the transaction in your 'Activity', you should be able to see the transaction details. There you will find the fees charged for that specific payment.   I hope this helps! Martina  ... View more

Hi Ghn1,   Thank you for your post and welcome to the Community forum!   In general, if you have more than one funding source linked to your PayPal account, at the time of checkout you will have the option to choose which funding source to use between the ones that are available.    I hope this helps! Martina  ... View more

Hi Matthewjlee,   Thank you for your post and welcome to the Community forum!   In general, if we received a chargeback from your financial institution regarding the Microsoft payment, we would have held the payment and let Microsoft know about the chargeback. Then, the billing agreement with Microsoft would have probably been cancelled and Microsoft could have got in touch with you to resolve the issue.    I hope this answers your question!   Martina ... View more

Hi gemmatownsend,   Thank you for your post and welcome to the Community forum!   In general, if you have added money to your PayPal balance but you have not received it after 48 hours, please reach out to our Customer Service and one of our agents will initiate a trace on your behalf.    If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).   I hope this helps! Martina  ... View more

@Janielol @jason122   Hi there,    Thank you for your post and welcome to the Community forum!   In general, it sounds like our security system is not able to confirm that you are the owner of the PayPal account and that you would like to change the password. I would recommend waiting for 48 hours as this should solve the problem. Otherwise, please reach out to our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina ... View more

Hi Shunlet,   Thank you for your post and welcome to the Community forum!   I am sorry to hear that you could not claim your funds. Were you facing any issues? In order to be able to claim the money, please make sure that your email address has been confirmed.    You also mentioned that you are not close to your documents. If you have been requested to provide documents in order to claim your money, please log in to your Resolution Centre and provide the requested information. It may be that we need further information to verify your account in order to let you receive money. You can find your Resolution Centre in the top right corner of the page after clicking ‘Help & Contact’ at the bottom of any PayPal webpage.   For further information, please reach out to our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi rik77a,   Thank you for your post and welcome to the Community forum!   In general, if you log in with your email address and that email address has been created with Google (Gmail), we would recommend having your email address active while using your account. Please reach out to Google to make sure that, even if your Google+ account is deleted, your Gmail account will remain active. If this is the case, you will not need to make any changes to your PayPal account.   I hope this help! Martina  ... View more

Hi onegoldengraham,,   Thank you for your post and welcome to the Community forum!   We would not recommend using the fax method to confirm your address as it may take a while. If you need to confirm your account and provide some document, please reach out to our Customer Service and one of our agents will be happy to give you alternative methods to verify your information.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more

Hi pauljoel,   Thank you for your post and welcome to the Community forum!    If the account holder gives you the permission and we are talking about a business account, here is how to add a secondary user if you have PayPal Pro. Once the secondary user has been added, the account holder can choose which permissions to grant.    I hope this helps! Martina  ... View more

Hi abhisheksah,   Thank you for your post and welcome to the Community forum!   From the screenshot you shared, it seems like you have to manually claim the amount in order to receive it. In order to claim the money, please make sure that your email address is confirmed. Here are some reasons why you need to manually accept or deny a payment on PayPal.    To claim a payment, click the button in the email that you received. Here is more information.    I hope this helps! Martina  ... View more

Hi Mick23,   Thank you for your post and welcome to the Community!    It seems like there is a technical issue, I am afraid. To resolve the issue, please reach out to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.    I hope this helps! Martina  ... View more