PayPal_Martina

Hi @HMoore399,   Thank you for your post and welcome to the Community Forum!   It sounds like your account has been limited. To resolve the issue, log into your Resolution Centre and completed the steps. Here is more information that can help:    How do I remove the limitation from my account? Why is my PayPal account limited? Additional Information about Account Limitations   I hope this helps! Martina ... View more

Hi @Jtkiller45,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that this happened. Usually, we only try to charge you more than once if the initial charge failed. For example, if you paid using your bank account, and your bank refuses the charge, we would attempt to charge a secondary funding source such as, for example, a linked card or your balance. If this is not the case, please contact our Customer Service directly.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina  ... View more

Hi @Edvard68,   Thank you for your post and welcome to the Community Forum!   I would recommend checking with the merchant to make sure that they ship to your Country! If you still have issues and the merchant confirms that they can ship to you, you can contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).      I hope this helps! Martina ... View more

Hi @Lizzy912,   Thank you for your post and welcome to the Community Forum!   Since PayPal is only the payment method, you would not be able to check the status of your order from your PayPal account. To check the status of your order, please reach out to the merchant directly. If you don't receive the item, or if you receive something that is not as described, you have 180 days to dispute the payment from your Resolution Centre.    I hope this helps! Martina ... View more

Hi @kathleen37,   Thank you for your post and welcome to the Community Forum!   In general, if you need to change your Debit Card numbers, I would recommend adding a new card from the Wallet section of your account. Here is more information on how to do so.    I hope this helps! Martina     ... View more

Hi @melhas21,   Thank you for your post and welcome to the Community Forum!    In general, you can recognise if an email is fake (also called phishing emails) when the greeting is impersonal or generic or does not mention your name and surname as registered on your PayPal account. Also, we never send messages that require you to click on links or to download attachments and that convey a strong sense of urgency. Also, please note that PayPal will never request that you provide personal or sensitive information via email. If it happens again, I would suggest not to click on links, not to open attachments and not to respond to the message. Here is more information that can help:    How to spot fake, fraudulent, spoof, or phishing emails How do I report a fake PayPal email or website?   I hope this helps! Martina ... View more

Hi @mistergill84,   Thank you for your post and welcome to the Community Forum!   Unfortunately, we can only share with you information related to your own PayPal account and not someone else's. However, if you complete the payment as Goods and Services, you would be covered under our Buyer Protection policy in case you don't receive what you ordered, or if you receive something that is not as described. Here is more information:    PAYPAL PURCHASE AND SELLER PROTECTION. What should I do if I have a problem with my PayPal purchase? How long does it take to investigate my claim?   I hope this helps! Martina   ... View more

Hi @jerryscr,   Thank you for your post and welcome to the Community Forum!   You can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please give us a call. To do so, go to the 'Help & Contact' icon on the PayPal website and click the 'Contact Us' link at the bottom of the page. From here, click the 'Password and Account Access' option, then 'Login Problems'. At the bottom of that page, you will see the available options to contact us while logged out.    I hope this helps! Martina ... View more

Hi @danielbolusa1,   Thank you for your post and welcome to the Community Forum!   In general, your Merchant ID is an identification piece that you can use in your communication with PayPal or purchase PayPal products. You won't need it to make or receive payments.    I hope this helps! Martina ... View more

Hi @Asaltette,   Thank you for your post and welcome to the Community Forum!   If you don't see the PayPal Credit option when checking out, it may mean that this funding source is not available for that purchase, and you will need to choose a secondary one. To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we must change a payment method as a matter of security. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina ... View more

Hi @boyaka619,   Thank you for your post and welcome to the Community Forum!   If you have provided all the requested information but the limitation has not been removed, it could either mean that the limitation has been placed permanently, or that we need more information from you o resolve the matter. In both cases, you would have received an email update with more information. If you've been requested to provide more information, you can log into your Resolution Centre and provide the requested documents.    I hope this helps! Martina ... View more

Hi @Adeyj,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that your order was cancelled. If you don't see the transaction on your PayPal account, this means that you may have completed the payment via Guest checkout. Firstly, I would recommend contacting the merchant to request a refund. The amount would be refunded directly to the funding source used for the payment, even if you did not log into your account to make the payment. If you don't receive a refund, you can contact our Customer Service and request that an Item Not Received case is filed for you.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more

Hi @yugis,   Thank you for your post and welcome to the Community Forum!   In general, in Egypt, you need to add and confirm a Visa card to start receiving money. Then, you will have to select a Visa card or a US bank account for automatic withdrawals. On the first day of every month, your available balance is transferred automatically to the Visa card or U.S. bank account that you selected. It usually takes 5 to 7 days for the transfer to complete, but your card issuer’s policies may affect the processing time.   I hope this helps! Martina ... View more

Hi @Chessker,   Thank you for your post and welcome to the Community Forum!    If the money you received has been put on hold, it may be that the money was sent as Goods and Services, and not as Friends and Family. In that case, you either need to provide proof of the delivery of the items or, if you did not sell anything, the sender needs to confirm the reception of the item for the funds to be released immediately. Otherwise, funds will be held for 21 days. You can find more information here:    What are some reasons why my payment would be held? Why is my payment on hold or unavailable? My payment is on hold. Why is this happening?   I hope this helps! Martina ... View more

Hi @,bunnyears22   Thank you for your post and welcome to the Community Forum!   To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we must change a payment method as a matter of security. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps. Martina ... View more

Hi @mesakarghm,   Thank you for your post and welcome to the Community Forum!   Make sure that your email address has been confirmed, and that you have added the currency in which you're receiving the money. Also, make sure your account is in good standing and that there are no pending issues in your Resolution Centre.   I hope this helps! Martina ... View more

Hi @Shaneara,   Thank you for your post and welcome to the Community Forum!   In general, if you have been told that you can only withdraw your funds after 180 days, it sounds like your account was limited. In that case, you will receive an email once your funds are released. If you have received the email, I would recommend logging in from a Mobile browser or from a laptop/PC to withdraw your funds. If you're facing issues withdrawing your funds, you can contact our Customer Service for assistance.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more

Hi @Alokhon,   Thank you for your post and welcome to the Community Forum!   It sounds like your account has been permanently limited. I’m sorry you no longer have access to our services. This type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. While I understand that you don’t agree with the outcome, this is something that would have been fully reviewed and we would be unable to change. If there is a balance in the account, that will be held for up to 180 days to minimize any potential risk of loss due to disputes or chargebacks that may be filed during that period. After 180 days, you’ll be notified of your ability to withdraw the balance. If you have any issues then, please contact our Customer Service from the Help and Contact section of our website.    I hope this helps, Martina ... View more

Hi @tserkovny,   Thank you for your post and welcome to the Community Forum!    It seems like your order has been cancelled. Have you tried contacting the merchant to ask for more information about this? If the transaction is showing as Pending, the amount should be returned after 30 days. If the transaction is showing as Completed, then you can file a case for an Item Not Received.    I hope this helps! Martina ... View more

Hi @Lido4,   Thank you for your post and welcome to the Community Forum!   In general, in Egypt, you need to add and confirm a Visa card to start receiving money. Then, you will have to select a Visa card or a US bank account for automatic withdrawals. On the first day of every month, your available balance is transferred automatically to the Visa card or U.S. bank account that you selected. It usually takes 5 to 7 days for the transfer to complete, but your card issuer’s policies may affect the processing time.   I hope this helps! Martina ... View more

Hi @R-A97,   Thank you for your post and welcome to the Community Forum!   In general, if you see that message when you log into your Resolution Centre, it means that there is no need for you to provide more information and that all the steps have been correctly completed. The relevant team will review the matter and get back to you as soon as possible. Usually, reviews take 3-5 working days to be completed.   I hope this helps. Martina ... View more

Hi @Newyorkmutt,   Thank you for your post and welcome to the Community Forum!   I would recommend contacting the merchant as there may be Terms and Conditions for the gift card that don't allow you to use PayPal or a credit service to complete the purchase.    I hope this helps. Martina ... View more

Hi @TinaRibena,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear that your payment has been reversed. Generally, it may happen that we hold a transaction that you send or receive for further checks. Once the review is completed, we may decide to reverse the payment for security reasons. In that case, I would recommend proceeding with the payment with a different payment method.    I hope this helps! Martina ... View more

Hi @Maw22,   Thank you for your post and welcome to the Community Forum!   If you have just started receiving Goods and Services payments, or if you haven't sold in a while, we can place the payments you receive in your pending balance for 21 days. This is practised in the effort to provide a safer and protected online payment environment for both the buyer and seller. These payments are always placed in the pending balance unless further information is provided such as, for example, adding a tracking number from an integrated carrier. Once the item is delivered or if the buyer confirms to have received the item, your funds may be released earlier than 21 days.    I hope this helps! Martina ... View more

Hi @Abdulla21,   Thank you for your post and welcome to the Community Forum!   In general, payments can be denied for multiple reasons. Firstly, make sure that your linked payment method is enabled and active. If yes, check your Resoution Centre to see if there are any pending issues there. Otherwise, it could be a security issue. In that case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina ... View more

@Marijan4 @Cham4   Hi there,    Thank you for your post and welcome to the Community Forum!   There could be multiple reasons why you can't send payments. For example, it could be that your account has been limited and if that's the case, you should be able to see some steps in your Resolution Centre. Otherwise, it could be a security issue. In that case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   I hope this helps! Martina ... View more

Hi @LukeNelson,   Thank you for your post and welcome to the Community Forum!   Your account may have gone negative for multiple reasons. For example, if you received payments, it may be that the sender disputed the payment sent. If this is the case, you should be able to see an open case in your Resolution Centre, and you should have also received an email with more information. Otherwise, it may be that one of your payments failed. If this is the case, you should be able to see it in your Account Activity. You would have received an email in this case as well.    I hope this helps! Martina ... View more

Hi @DatBrat,   Thank you for your post and welcome to the Community Forum!   In general, if a case for an Item Not Received is closed in favour of the seller, this means that we received proof (usually a tracking number or a shipping label) showing that the item was delivered at your chosen location. Have you received anything at all around that time? I am asking as sometimes, due to issues, the incorrect item is sent, or an empty package is received. IF this is the case, the claim needs to be reopened with the Item Not As Described option. If this is the case, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina  ... View more